Troubleshooting
Q1. Cannot open the Router control panel from my browser.
1.
Check that the Router’s LAN (or USB) light is on. If not, check your Ethernet
(or USB) cable. If you connect via Ethernet, check that the Ethernet cable we
supplied is plugged directly into a stand-alone computer OR the uplink port
of network hub. Should the cable be plugged into any other port on a hub,
a crossover (or uplink) cable must be used. A crossover cable is not provided
with the Router.
2.
If you assign IP addresses manually, check that every IP on the LAN is unique.
The Router’s private IP is 192.168.1.1 by default. You must use this address,
or the address you have changed it to, in order to access the Router’s control
panel.
If your computer obtains an IP address from the Router, follow this procedure
to make sure your computer’s IP address is renewed:
Windows 95/98/ME:
1. Go to
Start - Run.
Type
winipcfg
in the dialog box and click
OK.
2. When the IP configuration screen appears, click
Release
and then
Renew.
Windows NT4/2000/XP:
1. Go to
Start - Run.
Type
cmd
in the dialog box and click
OK.
2. At the command prompt type
ipconfig
to display IP information from DHCP
server.
3. Type
ipconfig /release
and then type
ipconfig /renew.
3.
Perform a
PING test.
Go to
Start–Programs–MS DOS
or
Command Prompt
(In WinXP/2000/NT4 click
Start-Run
. Enter
cmd
then
OK
). Type ping
192.168.1.1
then press
Enter
.
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=4ms TTL=30
...
If you see a similar response, the Router is communicating with the network
correctly and the problem lies elsewhere. If the result is
Request timed out
or a similar failure, there is a TCP/IP networking problem. Check the LAN
cable type is correct (as in step 1 above) and firmly plugged in. To check a
computer's network settings see
Step 2 (Section 4 – Configure your computer).
4.
Disable any personal firewall or virus checking software temporarily. If you
are using Internet Explorer, go to
Tools–Internet options-Security.
Reset the
security level of all 4 icons to
default.
You can revert to your customised
settings after configuring the Router.
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