dynabook Portege X40L-K Series User Manual Download Page 100

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LAN

Problem

Procedure

Cannot access LAN

Check for a firm cable connection between the
LAN jack and the LAN hub.

Wireless LAN

Problem

Procedure

Cannot access
Wireless LAN

Make sure that the wireless communication
function of the computer is on.
If problems persist, contact your LAN
administrator.

Bluetooth

Problem

Procedure

Cannot access
Bluetooth

device

Check to ensure that the wireless communication
function of the computer is on.
Check to ensure that power to the external
Bluetooth

device is turned on.

Check to ensure that no optional Bluetooth

adaptor is installed in the computer. The built-in
Bluetooth

hardware cannot operate

simultaneously with another Bluetooth

controller.

If you are still unable to resolve the problem,
contact Technical Support.

Face recognition sensor

Problem

Procedure

Cannot sign in to
Windows by Face
recognition

Technical support

If you require any additional help using your computer or if you are having
problems operating the computer, you might need to contact us for
additional technical assistance.

User's Manual

6-15

Summary of Contents for Portege X40L-K Series

Page 1: ...User s Manual PORTEGE X40L K...

Page 2: ...checklist 2 1 Conventions 2 1 Using your computer for the first time 2 2 Getting to know Windows 2 6 Turning off the power 2 9 System Recovery 2 12 Chapter 3 The Grand Tour Front with the display clo...

Page 3: ...Usage Utilities and Applications 5 1 Special features 5 10 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 Technical support 6 15 Chapter 7 Appendix Specificat...

Page 4: ...on on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making any...

Page 5: ...provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordan...

Page 6: ...California Avenue Suite 100 Irvine California USA 92617 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required California Prop 65 Warning This produc...

Page 7: ...the applicable EMC Electromagnetic Compatibility standards However Dynabook cannot guarantee that this product still observes these EMC standards if accessories or cables not produced by Dynabook are...

Page 8: ...atmospheres is not permitted VCCI Class B Information Japan Only Canadian regulatory information Canada only This digital apparatus does not exceed the Class B limits for radio noise emissions from di...

Page 9: ...C requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite systems High power radars are alloca...

Page 10: ...disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that the p...

Page 11: ...isposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our we...

Page 12: ...men yerine getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not b...

Page 13: ...style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2019 The OpenSSL Project All rights reserved Redist...

Page 14: ...EGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay crypt...

Page 15: ...thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS I...

Page 16: ...You can use this software for whatever you want in parts or full form without having to pay us royalty free usage You may not pretend that you wrote this software If you use it or only parts of it in...

Page 17: ...T HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY TO USE OF THE FREETYPE PROJECT 2 Redistribution This license grants a worldwide royalty free perpetual and irrevocable right and...

Page 18: ...license or another one contracted with the authors grants you the right to use distribute and modify it Therefore by using distributing or modifying the FreeType Project you indicate that you underst...

Page 19: ...er button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds...

Page 20: ...he base of the computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents Always provide sufficient space around the comput...

Page 21: ...the AC adaptor disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not ap...

Page 22: ...could result in damage to computer computer failure or loss of data Never transport your computer with any cards inserted This might damage either the computer and or the card resulting in computer fa...

Page 23: ...not follow instructions A caution informs you that improper use of equipment or failure to follow instructions might cause data loss equipment damage or might result in minor or moderate injury Pleas...

Page 24: ...k your computer taking care to save the box and packaging materials for future use Hardware Check to make sure that you have all the following items Portable personal computer USB C to HDMI VGA Travel...

Page 25: ...r use of this computer It is intended to help you be more comfortable and productive while using a notebook computer By following the recommendations in it you can reduce your chance of developing a p...

Page 26: ...es not correspond to both the voltage range and the frequency specified on the regulatory label of the unit Failure to do so might result in a fire or electric shock possibly resulting in serious inju...

Page 27: ...d is included with the computer depending on the model 2 Plug the power cord into a live wall outlet 3 Connect the DC output plug of the AC adaptor to one of the Thunderbolt 4 USB Type C ports on your...

Page 28: ...l with reasonable care Opening it vigorously or slamming it shut might damage the computer Be careful not to open the display panel too far as this might put stress on the display panel s hinges and c...

Page 29: ...nds on the model you purchased Initial setup The Windows Startup Screen is the first screen displayed when you turn on the power To install the operating system properly follow the on screen instructi...

Page 30: ...ws taskbar allows you to find apps files settings and more on the computer When internet connection is available it also shows you the best search result from the internet The personal assistant calle...

Page 31: ...ick touch or glance You might need to add a PIN under Windows Hello PIN before you can set up Windows Hello Face and Windows Hello Fingerprint Sign in options Windows offers a number of sign in option...

Page 32: ...evice or remove storage media during data read write Failure to do so can cause data loss 3 Click Start Power and then select Shut down 4 Turn off any peripheral devices connected to your computer Do...

Page 33: ...switch to Sleep Mode while transferring data to external media such as USB devices memory media or other external memory devices When the AC adaptor is connected the computer will go into Sleep Mode...

Page 34: ...bernation Mode feature does not save the status of any peripheral devices connected to the computer Save your data While entering Hibernation Mode the computer saves the contents of memory to the inte...

Page 35: ...he desired Hibernation Mode settings for When I press the power button and When I close the lid 3 Click the Save changes button Data saving in Hibernation Mode When you turn off the power in Hibernati...

Page 36: ...able virus detection programs including any software that checks files automatically in the background Do not use utilities including those intended to enhance internal storage drive access speed They...

Page 37: ...s in when you originally received it To perform this restoration do the following Make sure that the AC adaptor is connected during the restoring process Do not close the display panel during the rest...

Page 38: ...rd party partitioning program to reconfigure the partitions on your internal storage drive you might find that it becomes impossible to set up your computer Make sure that the AC adaptor is connected...

Page 39: ...ing the surface Front with the display closed The following figure shows the front of the computer with the display panel in the closed position Figure 3 1 Front of the computer with display panel clo...

Page 40: ...d on the left side of the computer The USB 3 2 port is compliant with USB 3 2 Gen1 standard and backward compatible with USB 2 0 devices The port with the icon has Power Off and Charge function Thunde...

Page 41: ...he DC IN and the battery charge status White indicates that the battery is fully charged while the power is being correctly supplied from the AC power adaptor Refer to the Power Condition Descriptions...

Page 42: ...you want to remove Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resu...

Page 43: ...t appearance depends on the model you purchased Cooling vents The cooling vents help the processor to avoid overheating Do not block the cooling vents Keep foreign metal objects such as screws staples...

Page 44: ...nt sensor 2 Web Camera 9 Stereo speakers 3 Web Camera Shutter 10 Wireless communication antennas Wireless LAN not shown 4 Web Camera LED 11 Keyboard 5 Display screen 12 Touch Pad 6 Display hinges 13 T...

Page 45: ...en enrolling your face to Windows Hello please make sure that there is no other face in preview of Windows Hello setup dialog While the web camera is capturing your face make sure that your face is in...

Page 46: ...rms such as low battery condition generated by the system Wireless communication antennas Depending on the configuration of your computer one of the following antennas are built in Wireless LAN Blueto...

Page 47: ...ation Legal Footnote CPU For more information regarding CPU refer to the Legal Footnotes section Internal Storage Drive The capacity of the internal storage drive varies depending on the model Note th...

Page 48: ...dicates a problem with the computer Disconnect the AC adaptor for several seconds and then reconnect the AC adaptor After that press the power button If it still does not operate properly you should c...

Page 49: ...s and hold Press your finger down and leave it there for a few seconds This shows information to help you learn more about an item or opens a menu specific to what you are doing Pinch or stretch Touch...

Page 50: ...h or damage the surface Do not use a protecting sheet for the touch screen as it might decrease its sensitivity to gestures Do not touch the screen with gloves wet hands or the tip of your fingernails...

Page 51: ...e on the Touch Pad with four fingers together to open the Action Center Four Finger Scroll Place four fingers down and slide them vertically or horizontally from anywhere on the Touch Pad Slide toward...

Page 52: ...he model you purchased CAPS LOCK This indicator glows white when letter keys are locked into their uppercase format Function Keys The function keys F1 F12 are the 12 keys at the top of your keyboard F...

Page 53: ...n the desktop or the font sizes within one of the supported application windows FN 2 Enlarges the icon size on the desktop or the font sizes within one of the supported application windows FN Space Ch...

Page 54: ...recognizing fingerprints Lightly touch and rest your finger on the fingerprint sensor to recognize fingerprints During enrollment you might need to touch and lift your finger on the sensor repeatedly...

Page 55: ...d dry your hands thoroughly Remove static electricity from your fingers by touching any metal surface Static electricity is a common cause of sensor failures especially when the weather is dry Clean t...

Page 56: ...n while the computer is turned off If the RTC lasting time completely runs out the system will lose this information and the real time clock and calendar will stop working You can change the Real Time...

Page 57: ...omputer s internal temperature and how the computer is being used For example whether the display is set to shut off automatically when idle whether you make heavy use of external devices powered by t...

Page 58: ...everal seconds to monitor the remaining operating time because the computer needs time to check the remaining capacity of the battery pack and then calculate the remaining operating time based on this...

Page 59: ...your battery pack do the following at least once a month 1 Turn off the computer s power 2 Disconnect the AC adaptor and turn on the computer s power If it does not turn on then go to Step 4 3 Operat...

Page 60: ...le of memory media microSD card Points to note about the memory media card microSD SDHC SDXC memory cards comply with SDMI Secure Digital Music Initiative which is a technology adopted to prevent unla...

Page 61: ...esigned so that it can be inserted only one way Do not try to force the card into the slot Memory cards have a limited lifespan so it is important to back up important data Do not write to a card if t...

Page 62: ...while files are being copied Failure to do so might cause data loss Removing memory media The following instructions apply to all types of supported media devices To remove memory media do the followi...

Page 63: ...0 mm diameter 0 8 mm such as a straightened paper clip into the eject hole Gently pull to open the SIM card tray 5 Place the SIM card into the SIM card tray with the metal connectors facing down 6 Ins...

Page 64: ...mance of GPS varies depending on the environment Failure to pinpoint a location might happen Your current location might not be shown depending on the status of GPS or the location If you are obtainin...

Page 65: ...2 HDMI cable Product appearance depends on the model you purchased Do not plug unplug an HDMI device under the following conditions The system is starting up The system is shutting down When you unplu...

Page 66: ...dapter When connecting the USB Type C adapter Thunderbolt function is not supported If AC adaptor is connected via USB Type C adapter battery charging time might become longer Do not connect other USB...

Page 67: ...lug the power cord into a live wall outlet 4 Connect the USB Type C adapter to one of the Thunderbolt 4 USB Type C ports on your computer Figure 4 8 Connecting the AC adaptor via USB Type C adapter 1...

Page 68: ...ize In this case read the manual of the monitor and set the suitable supporting display mode at the monitor Then it will be displayed in suitable size with correct aspect ratio LAN The computer has bu...

Page 69: ...ing a LAN the system might hang up Do not connect any other cable to the LAN jack except the LAN cable Otherwise malfunctions or damage might occur Do not connect any power supplying device to the LAN...

Page 70: ...splay or dock Your computer starts searching for the wireless display device 3 After the wireless display device is searched follow the on screen instructions to finish connection After the connection...

Page 71: ...e C adapters as accessories from Dynabook Please contact your reseller or Dynabook dealer regarding which type is available in your region Thunderbolt 4 Dock Thunderbolt 4 Dock is the docking station...

Page 72: ...ternal Microphone and click Properties 3 On the Levels tab move the Microphone Array or External Microphone slider to increase or decrease the microphone volume level If you feel the microphone volume...

Page 73: ...f headphone or microphone do the following 1 Plug a headphone or microphone into the headphone microphone jack 2 Click the Device advanced settings tab 3 Select one from the device list under ANALOG f...

Page 74: ...or example a 3D application or video playback you might see some disturbance flickering or frame dropping on your screen If that occurs adjust the resolution of display lowering it until the screen is...

Page 75: ...g system To run dynabook Settings click Start dynabook Settings This utility allows you to configure your computer settings by the following tabs Home Allows you to view the current BIOS EC version or...

Page 76: ...cycle of the battery might not be extended properly To access this utility click Start dynabook Settings eco Utility For details on eco Utility click Please click here for more information before you...

Page 77: ...arge function is enabled the USB Wake up function might not work for compatible ports In that case if there is a USB port that does not have the Power Off and Charge function attach the mouse or keybo...

Page 78: ...stem ON CDP Charge Mode is enabled your computer can supply USB bus power DC 5V 1 5A to the compatible ports while the computer is turned on To set System ON CDP Charge Mode click Start dynabook Setti...

Page 79: ...uter After you set the password a dialog box appears asking whether you want to save it to other media If you forget the password you can open the password file on another computer Be sure to keep the...

Page 80: ...Password Click Start dynabook Settings System Password Then click the down arrow next to Advanced options to show the Supervisor Password settings This function lets you do the following Register chan...

Page 81: ...or troubleshooting activity log is stored in your computer When Send diagnostic and troubleshooting data log is enabled the log will be sent to Dynabook periodically The transmission is completely an...

Page 82: ...eting Audio Effect and Hotkey configuration Be aware of the following considerations when enabling the Meeting Camera Effect during video conferences Camera effects require the attendee s face to be i...

Page 83: ...the F10 key and proceed by selecting Yes or select Exit Exit Saving Changes Yes The computer restarts immediately When you choose LCD External Display under Power On Display option in dynabook Setup...

Page 84: ...drive is next accessed This can be specified in the Power Options System automatic Sleep Hibernation Mode 1 This feature automatically shuts down the system into either Sleep Mode or Hibernation Mode...

Page 85: ...le if a mouse or USB keyboard is connected to a USB port clicking the mouse button or pressing the keyboard will wake up the computer Heat dispersal 1 To protect against overheating the processor is e...

Page 86: ...this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from Technical Support If you find...

Page 87: ...acters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are c...

Page 88: ...conds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has st...

Page 89: ...nstead of desired advanced options do the following 1 Click Start Power and then select Restart 2 Hold down the corresponding key and then release this key just after the computer is powered on 3 Foll...

Page 90: ...ns section for further information Problem Procedure AC adaptor does not power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a wor...

Page 91: ...tly recharge a partially charged battery the battery might not charge to its full potential In these instances you should fully discharge the battery and then attempt to charge it again Real Time Cloc...

Page 92: ...aler Keyboard Keyboard problems can be caused by the setup and configuration of the computer Refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled Ref...

Page 93: ...r Boot within the dynabook Setup Utility Slow performance The files on the internal storage drive might be fragmented In this instance you should run the disk defragmentation utility to check the cond...

Page 94: ...fter waiting a short while Double tapping Touch Pad does not work In this instance you should initially try changing the double click speed setting within the Mouse Control utility 1 To access this ut...

Page 95: ...e Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK Mouse pointer moves too fast or too slow In this instance you should initially try changing the sp...

Page 96: ...t 7 To save the changes and exit the utility press the F10 key and proceed by selecting Yes or select Exit Exit Saving Changes Yes The computer restarts immediately USB device In addition to the infor...

Page 97: ...lowing methods Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function can still not be used change the setting to disabl...

Page 98: ...r decrease volume Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manager applicatio...

Page 99: ...ot disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external...

Page 100: ...ensure that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth adaptor is installed in the computer The built in Bluetooth hardware cannot operate simultane...

Page 101: ...e applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer...

Page 102: ...not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 2...

Page 103: ...nds KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F an...

Page 104: ...proved by the appropriate agency Italy Approved by the appropriate agency Information for Wireless Devices Wireless Technology Interoperability The Wireless LAN is compatible with other LAN systems wi...

Page 105: ...products like other radio devices emit radio frequency electromagnetic energy The level of energy emitted by wireless products however is far much less than the electromagnetic energy emitted by wire...

Page 106: ...aves can cause malfunction of such equipment possibly resulting in serious injury It might not be possible to make a network connection to a specified network name using the ad hoc network function If...

Page 107: ...ght either absorb or reflect the radio signal Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range High power...

Page 108: ...d used in strict accordance with the manufacturer s instructions as described in the user documentation that comes with the product This product complies with the following radio frequency and safety...

Page 109: ...with the following conditions Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry information for automated monitoring and...

Page 110: ...itted to use with the following condition It is permitted to use SRD for outdoor applications only for purposes of gathering telemetry information for automated monitoring and resources accounting sys...

Page 111: ...ed implementation This product is for indoor use only Restrictions for Use of 5725 5875MHz Frequencies in Europe Russian Federation Limited implementation When duty cycle is 0 1 or using LBT Listen Be...

Page 112: ...Tx Transmit power tolerances LTE frequency band support Band 1 2100 MHz Tx 1 920 1 980 MHz 23 dBm 2 dB Rx 2 110 2 170 MHz Band 3 1800 MHz Tx 1 710 1 785 MHz 23 dBm 2 dB Rx 1 805 1 880 MHz Band 7 2600...

Page 113: ...e pr judiciable aux syst mes de satellites mobiles utilisant les m mes canaux Les utilisateurs devraient aussi tre avis s que les utilisateurs de radars de haute puissance sont d sign s utilisateurs p...

Page 114: ...frequency bandwidth of 2 400 MHz to 2 483 5 MHz for second generation low power data communication systems such as this equipment overlaps that of mobile object identification systems premises radio s...

Page 115: ...ipment is less than 10 m 4 This equipment uses a frequency bandwidth from 2 400 MHz to 2 483 5 MHz It is impossible to avoid the band of mobile object identification systems 4 About the JEITA 5 GHz Wi...

Page 116: ...seconds 7 seconds 15 seconds 30 seconds 1 minute and 5 minutes Cursor pointer Makes pointer cursor and touch feedback easier to see Change pointer size and colour cursor thickness touch feedback and m...

Page 117: ...making it easier to view Other mouse properties settings are customizable through the Additional mouse options Eye control Allows you to set up an eye tracking device Refer to Compatible Eye tracking...

Page 118: ...es Wireless WAN device it may include GPS Refer to GPS Function section for more information HDMI out port HDMI out port digitally transfers both video and audio data and can be connected to HDMI comp...

Page 119: ...problems occur you are able to use the procedures detailed in the Troubleshooting section to help determine the cause You should familiarize yourself with this section as knowing what might go wrong c...

Page 120: ...tions might not be compatible with a 64 bit CPU operating system and therefore might not function properly Memory Main System Part of the main system memory might be used by the graphics system for gr...

Page 121: ...tness of the LCD screen will deteriorate This is an intrinsic characteristic of LCD technology Maximum brightness is only available when operating in AC power mode Screen dims when the computer is ope...

Page 122: ...screen 3 7 Documentation list 2 1 E Equipment checklist 2 1 External monitor problems 6 14 I Internal storage drive automatic power off 5 10 K Keyboard function keys 4 4 function keys F1 F12 4 4 prob...

Page 123: ...rnal storage drive 6 8 Keyboard 6 7 Memory Media Card 6 8 Overheating power down 6 5 Pointing device 6 9 Power 6 4 Real Time Clock 6 6 Sound system 6 13 Technical support 6 15 Touch Pad 6 9 USB device...

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