dynabook PORTEGE X30L-J Series User Manual Download Page 3

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Chapter 5

Utilities and Advanced Usage

Utilities and Applications ..................................................................... 5-1
Special features ..................................................................................... 5-9

Chapter 6

Troubleshooting

Problem-solving process ..................................................................... 6-1
Hardware and system checklist ........................................................... 6-4
Technical support ............................................................................... 6-15

Chapter 7

Appendix

Index

User's Manual

iii

Summary of Contents for PORTEGE X30L-J Series

Page 1: ...User s Manual PORTEGE X30L J PORTEGE X30L K...

Page 2: ...ent checklist 2 1 Conventions 2 1 Using your computer for the first time 2 2 Getting to know Windows 2 7 Turning off the power 2 8 System Recovery 2 12 Chapter 3 The Grand Tour Front with the display...

Page 3: ...Utilities and Advanced Usage Utilities and Applications 5 1 Special features 5 9 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 Technical support 6 15 Chapter...

Page 4: ...tion on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making a...

Page 5: ...ovide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance...

Page 6: ...California Avenue Suite 100 Irvine California USA 92617 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required California Prop 65 Warning This produc...

Page 7: ...the applicable EMC Electromagnetic Compatibility standards However Dynabook cannot guarantee that this product still observes these EMC standards if accessories or cables not produced by Dynabook are...

Page 8: ...atmospheres is not permitted VCCI Class B Information Japan Only Canadian regulatory information Canada only This digital apparatus does not exceed the Class B limits for radio noise emissions from di...

Page 9: ...C requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite systems High power radars are alloca...

Page 10: ...nd disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that th...

Page 11: ...isposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our we...

Page 12: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counte...

Page 13: ...style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2019 The OpenSSL Project All rights reserved Redist...

Page 14: ...EGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay crypt...

Page 15: ...thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS I...

Page 16: ...You can use this software for whatever you want in parts or full form without having to pay us royalty free usage You may not pretend that you wrote this software If you use it or only parts of it in...

Page 17: ...T HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY TO USE OF THE FREETYPE PROJECT 2 Redistribution This license grants a worldwide royalty free perpetual and irrevocable right and...

Page 18: ...license or another one contracted with the authors grants you the right to use distribute and modify it Therefore by using distributing or modifying the FreeType Project you indicate that you underst...

Page 19: ...er button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds...

Page 20: ...he base of the computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents Always provide sufficient space around the comput...

Page 21: ...the AC adaptor disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not ap...

Page 22: ...could result in damage to computer computer failure or loss of data Never transport your computer with any cards inserted This might damage either the computer and or the card resulting in computer fa...

Page 23: ...not follow instructions A caution informs you that improper use of equipment or failure to follow instructions might cause data loss equipment damage or might result in minor or moderate injury Pleas...

Page 24: ...unpack your computer taking care to save the box and packaging materials for future use Hardware Check to make sure that you have all the following items Portable personal computer USB C to VGA Adapt...

Page 25: ...use of this computer It is intended to help you be more comfortable and productive while using a notebook computer By following the recommendations in it you can reduce your chance of developing a pa...

Page 26: ...es not correspond to both the voltage range and the frequency specified on the regulatory label of the unit Failure to do so might result in a fire or electric shock possibly resulting in serious inju...

Page 27: ...d is included with the computer depending on the model 2 Plug the power cord into a live wall outlet 3 Connect the DC output plug of the AC adaptor to one of the Thunderbolt 4 USB Type C ports on your...

Page 28: ...l with reasonable care Opening it vigorously or slamming it shut might damage the computer Be careful not to open the display panel too far as this might put stress on the display panel s hinges and c...

Page 29: ...Windows Setup Do not touch the display screen while turning on the computer 1 Open the display panel 2 Press the power button Figure 2 5 Turning on the power 1 1 Power button Product appearance depen...

Page 30: ...ops so that running apps can be grouped for entertainment productivity or what you just want To do this click the Task view icon and then click New desktop Open the apps you want to use on that deskto...

Page 31: ...set up Facial recognition Windows Hello and Fingerprint recognition Windows Hello Sign in options Windows offers a number of sign in options including Password PIN Fingerprint Face and Picture passwo...

Page 32: ...Press CTRL ALT and DEL simultaneously once to display the menu window and then select Restart by clicking the power icon in the lower right corner Before restarting the computer be sure to save your...

Page 33: ...matically entering Sleep Mode disable Sleep Mode within the Power Options Benefits of Sleep Mode The Sleep Mode feature provides the following benefits Restores the previous working environment more r...

Page 34: ...ferring data to external media such as USB devices memory media or other external memory devices Benefits of Hibernation Mode The Hibernation Mode feature provides the following benefits Saves data to...

Page 35: ...ve turn off the power to any peripheral devices Do not turn the computer or devices back on immediately Wait a moment to let all capacitors fully discharge System Recovery There is a hidden partition...

Page 36: ...stored on the internal storage drive and can be copied to either disc media or USB Flash Memory by using the following steps 1 Select either blank disc or USB Flash Memory The application allows you...

Page 37: ...be registered after the reinstallation 1 Load the Recovery Media into the external optical disc drive or insert the recovery USB Flash Memory into one available USB port 2 Click Start Power and then s...

Page 38: ...ess Do not close the display panel during the restoring process When you reinstall the Windows operating system the internal storage drive will be reformatted and all data will be lost If your model h...

Page 39: ...void scratching or damaging the surface Front with the display closed The following figure shows the front of the computer with the display panel in the closed position Figure 3 1 Front of the compute...

Page 40: ...ptor might cause fire or damage to the computer possibly resulting in serious injury Universal Serial Bus USB 3 2 Gen1 port One Type A Universal Serial Bus port which complies to the USB 3 2 standard...

Page 41: ...igure 3 3 The right side of the computer 5 6 2 3 1 4 1 Smart Card slot 4 Universal Serial Bus USB 3 2 Gen1 port 2 SIM card slot 5 LAN jack 3 Memory media slot 6 Security lock slot Provided with some m...

Page 42: ...of your computer click the Safely Remove Hardware and Eject Media icon on the Windows taskbar and then select the USB device that you want to remove Keep foreign metal objects such as screws staples...

Page 43: ...rside The following figure shows the underside of the computer Ensure that the display is closed before the computer is turned over to avoid causing any damage Figure 3 5 The underside of the computer...

Page 44: ...6 17 17 12 1 Infrared LED 10 Power indicator 2 Web Camera 11 Keyboard 3 Web Camera Shutter 12 Touch Pad 4 Web Camera LED 13 Touch Pad control buttons 5 Microphones 14 Fingerprint sensor 6 Wireless co...

Page 45: ...ion When enrolling your face to Windows Hello please make sure that there is no other face in preview of Windows Hello setup dialog While the web camera is capturing your face make sure that your face...

Page 46: ...els is intended to save power when operating on battery Legal Footnote LCD For more information regarding LCD refer to the Legal Footnotes section Display hinges The display hinges allow the display p...

Page 47: ...items or manipulate text and graphics designated by the on screen pointer Internal Hardware Components This section describes the internal hardware components of your computer The actual specificatio...

Page 48: ...aptor must be connected to recharge the battery Amber Indicates that the AC adaptor is connected and the battery is charging White Indicates that the AC adaptor is connected and the battery is fully c...

Page 49: ...White Indicates that power is being supplied to the computer and the computer is turned on No light Under any other conditions the indicator does not light User s Manual 3 11...

Page 50: ...you learn more about an item or opens a menu specific to what you are doing Pinch or stretch Touch the screen or an item with two fingers and then move the fingers toward each other pinch or away fro...

Page 51: ...s slightly wet or covered with an object Using the Touch Pad The Touch Pad on the palm rest might support the following gestures Tap Tap once on the Touch Pad to activate an item such as an app Two Fi...

Page 52: ...wards left right switches between virtual desktops Slide up views all your open apps in task view Slide down shows the desktop Do not put items on the Touch Pad surface to prevent abnormal action Some...

Page 53: ...error message might appear if You touch the AccuPoint during power up You apply constant soft pressure during power up There is a sudden temperature change Strong stress is applied to the AccuPoint If...

Page 54: ...d The number of keys available on your keyboard depends on which country region your computer is configured for with keyboards being available for numerous languages There are different types of keys...

Page 55: ...nation Function FN F1 Enters Lock computer mode To restore your desktop you need to log on again FN F2 Switches between the power plans FN F3 Switches the system to Sleep Mode FN F4 Turns the Micropho...

Page 56: ...n Timer On and Off To set up the brightness click Start All apps dynabook Settings Click Keyboard tab and select a level under Keyboard Backlight Brightness Control To set up the timer launch the dyna...

Page 57: ...yboard Fingerprint feature enables you to Sign in to Windows Authentication of the User Password and if applicable the HDD SSD Password when booting up the computer Pre Boot authentication Single Sign...

Page 58: ...might occur after taking a bath Injured finger Wet finger Soiled or oily finger Extremely dry skin condition on finger Observe the following to improve the fingerprint recognition success rate Enroll...

Page 59: ...ety and Comfort for detailed precautions and handling instructions Charge the battery pack only in an ambient temperature from 5 through 35 degrees Celsius Otherwise the electrolyte solution might lea...

Page 60: ...ter battery charging time might become longer Charging notice The battery might not begin charging immediately under the following conditions The battery is extremely hot or cold if the battery is ext...

Page 61: ...perate for as long as a new battery even when both are fully charged Maximizing battery operating time The usefulness of a battery depends on how long it can supply power on a single charge while how...

Page 62: ...is some other warning to indicate a low battery condition go to Step 4 4 Connect the AC adaptor to one of the Thunderbolt 4 USB Type C ports on the computer and to a wall outlet that is supplying powe...

Page 63: ...at New media cards are formatted according to specific standards If you wish to reformat a media card be sure to do so with a device that uses media cards Formatting a memory media card Memory media c...

Page 64: ...edia so that the contacts metal areas face down 2 Insert the memory media into the memory media slot on your computer 3 Press the memory media gently until it clicks into place Figure 4 6 Inserting me...

Page 65: ...including telephone related and electronic monetary payments This section contains information on the proper use of the Smart Card slot and it is strongly recommended that you read it before operating...

Page 66: ...with the Wireless WAN device This device enables a high speed connection to the internet corporate intranet and your email while you are away from the office Installing a SIM card To install a SIM ca...

Page 67: ...ype when creating APN information please make sure to select Internet and attach as the APN type Removing a SIM card To remove the SIM card do the following 1 Shut down the computer Make sure the Powe...

Page 68: ...video and audio data without reducing the quality HDMI compatible external display devices including televisions can be connected via the HDMI out port As the port operation of all external monitors...

Page 69: ...ing carried out USB Type C Adapters Your computer capabilities can be enhanced by connecting external devices such as RGB monitor to the Thunderbolt 4 USB Type C port via USB Type C adapters You can a...

Page 70: ...z The USB Type C port Power Delivery Charging on this adapter is used for connecting AC adaptor only USB data transmission is not supported by this port USB Type C port The USB Type C adapter provides...

Page 71: ...USB Type C ports on your computer 2 Plug one end of the RGB cable into the RGB port of the external RGB monitor 3 Turn the external monitor s power on 4 Plug the other end of the RGB cable to the RGB...

Page 72: ...ore connecting to a LAN Logging onto a LAN using the computer s default settings might cause a malfunction in LAN operation Check with your LAN administrator regarding set up procedures If you are usi...

Page 73: ...extended screens With wireless display documents streamed local media contents or other online contents can be shared wirelessly with others To use wireless display either one of the following devices...

Page 74: ...rity lock slot faces you 2 Align the security cable with the lock slot and secure it in place Figure 4 13 Security lock 1 2 1 Security lock slot 2 Security lock Product appearance depends on the model...

Page 75: ...lity lets you control the audio volume for playback of devices and applications under Windows To launch the Volume Mixer settings right click on the speaker icon on the Windows taskbar and then select...

Page 76: ...configuration using the Realtek Audio Console To launch the Realtek Audio Console Click Start All apps Realtek Audio Console Main When you launch the Realtek Audio Console the Main tab shows all avail...

Page 77: ...rnal output devices playback two different audio streams simultaneously 2 Click Start Settings System Sound Volume mixer 3 Choose different devices from the drop down list Information This tab shows t...

Page 78: ...stem To run dynabook Settings click Start All apps dynabook Settings This utility allows you to configure your computer settings by the following tabs Home Allows you to view the current BIOS EC versi...

Page 79: ...ty click Please click here for more information before you use eco Utility in this tab to see the help file USB Charging Your computer can supply USB bus power DC 5V to the USB port The port with the...

Page 80: ...arge function is enabled the USB Wake up function might not work for compatible ports In that case if there is a USB port that does not have the Power Off and Charge function attach the mouse or keybo...

Page 81: ...ON CDP Charge Mode is enabled your computer can supply USB bus power DC 5V 1 5A to the compatible ports while the computer is turned on To set System ON CDP Charge Mode click Start All apps dynabook S...

Page 82: ...computer After you set the password a dialog box appears asking whether you want to save it to other media If you forget the password you can open the password file on another computer Be sure to keep...

Page 83: ...manually The password is necessary if the computer was shut down in Hibernation Mode or boot mode It is not needed in Sleep Mode or Restart To enter a password manually do the following 1 Turn on the...

Page 84: ...system power consumption and temperature of your computer Software Updates Allows you to check available software updates and perform necessary operations Alerts Allows you to check available alerts D...

Page 85: ...f the attendee is at the edge of the camera preview window too close to the camera lens or too far from of the camera lens The Lighting Correction effect may not work properly if the attendee is in a...

Page 86: ...ot want to delete the data from the external hard disk drive disconnect it from your computer To access this utility 1 Click Start Settings System Recovery 2 Click Restart now in Advanced startup 3 Cl...

Page 87: ...overload from the AC adaptor This can be specified in the Power Options Battery save mode 1 This feature lets you configure the computer in order to save battery power This can be specified in the Po...

Page 88: ...al temperature rises to a certain level You are able to select whether to control this temperature by either turning on the fan first then if necessary lowering the processor speed or by lowering the...

Page 89: ...this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from Technical Support If you find...

Page 90: ...acters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are c...

Page 91: ...conds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has st...

Page 92: ...nstead of desired advanced options do the following 1 Click Start Power and then select Restart 2 Hold down the corresponding key and then release this key just after the computer is powered on 3 Foll...

Page 93: ...ns section for further information Problem Procedure AC adaptor does not power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a wor...

Page 94: ...tly recharge a partially charged battery the battery might not charge to its full potential In these instances you should fully discharge the battery and then attempt to charge it again Real Time Cloc...

Page 95: ...aler Keyboard Keyboard problems can be caused by the setup and configuration of the computer Refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled Ref...

Page 96: ...r Boot within the dynabook Setup Utility Slow performance The files on the internal storage drive might be fragmented In this instance you should run the disk defragmentation utility to check the cond...

Page 97: ...ting a short while Double tapping Touch Pad does not work In this instance you should initially try changing the double click speed setting within the Mouse Control utility 1 To access this utility cl...

Page 98: ...e Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK Mouse pointer moves too fast or too slow In this instance you should initially try changing the sp...

Page 99: ...t 7 To save the changes and exit the utility press the F10 key and proceed by selecting Yes or select Exit Exit Saving Changes Yes The computer restarts immediately USB device In addition to the infor...

Page 100: ...lowing methods Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function can still not be used change the setting to disabl...

Page 101: ...r decrease volume Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manager applicatio...

Page 102: ...ot disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external...

Page 103: ...ensure that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the computer The built in Bluetooth hardware cannot operate simultane...

Page 104: ...e applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer...

Page 105: ...xtend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to...

Page 106: ...nds KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F an...

Page 107: ...proved by the appropriate agency Italy Approved by the appropriate agency Information for Wireless Devices Wireless Technology Interoperability The Wireless LAN is compatible with other LAN systems Di...

Page 108: ...products like other radio devices emit radio frequency electromagnetic energy The level of energy emitted by wireless products however is far much less than the electromagnetic energy emitted by wire...

Page 109: ...aves can cause malfunction of such equipment possibly resulting in serious injury It might not be possible to make a network connection to a specified network name using the ad hoc network function If...

Page 110: ...t either absorb or reflect the radio signal Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range High power ra...

Page 111: ...d used in strict accordance with the manufacturer s instructions as described in the user documentation that comes with the product This product complies with the following radio frequency and safety...

Page 112: ...with the following conditions Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry information for automated monitoring and...

Page 113: ...mitted to use with the following condition It is permitted to use SRD for outdoor applications only for purposes of gathering telemetry information for automated monitoring and resources accounting sy...

Page 114: ...ited implementation This product is for indoor use only Restrictions for Use of 5725 5875 MHz Frequencies in Europe Russian Federation Limited implementation When duty cycle is 0 1 or using LBT Listen...

Page 115: ...Value 0 82 W kg 10g Maximum Power Output 2400 2483 5 MHz IEEE 802 11 b g n ax mode Bluetooth Maximum 100mW 20dBm EIRP 2400 2483 5 MHz BLE Maximum 10mW 10dBm EIRP 5150 5725 MHz IEEE 802 11 a n ac ax mo...

Page 116: ...irmware Version EM120RGLAUR02AxxM4G_0x SAR Value 0 468 W kg 10g Band Frequencies Conducted Tx Transmit power tolerances LTE frequency band support Band 1 2100 MHz Tx 1 920 1 980 MHz 23 dBm 2 dB Rx 2 1...

Page 117: ...rable Les dispositifs fonctionnant dans la bande 5 15 5 25 GHz sont r serv s uniquement pour une utilisation l int rieur afin de r duire les risques de brouillage pr judiciable aux syst mes de satelli...

Page 118: ...LAN devices Taiwan Article 12 Without permission granted by the NCC any company enterprise or user is not allowed to change frequency enhance transmitting power or alter original characteristic as wel...

Page 119: ...terfere with any of the equipment listed above 2 If this equipment causes RF interference to other radio stations promptly change the frequency being used change the location of use or turn off the so...

Page 120: ...of Japan Intel Wi Fi 6 AX201 The Name of the radio equipment AX201D2W DSP Research Inc Approval Number D180132003 Intel Wi Fi 6 AX211 The Name of the radio equipment AX211D2W DSP Research Inc Approval...

Page 121: ...lter to your screen Toggle Turn on colour filters to enable or disable this feature Then select a colour filter from the menu and see which one best suits you Contrast Themes This can be used to chang...

Page 122: ...book go to sleep mode to avoid having to manually power off or click on Start and then select Power Shutdown when closing the lid Click here for more information on this feature The notebook can be co...

Page 123: ...ormation LAN Your computer may have built in Ethernet LAN 10BASE T 100BASE T or Gigabit Ethernet LAN 1000BASE T Refer to LAN section for more information on how to connect disconnect to a LAN Wireless...

Page 124: ...esigned to accommodate all possible configurations for an entire product series Therefore be aware that your selected model might not have all the features and specifications corresponding to all of t...

Page 125: ...er factors Battery Life Battery life might vary considerably depending on product model configuration applications power management settings and features utilized as well as the natural performance va...

Page 126: ...ase the brightness of the screen Wireless LAN The transmission speed over the wireless LAN and the distance over which wireless LAN can reach might vary depending on surrounding electromagnetic enviro...

Page 127: ...creen 3 8 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 E Equipment checklist 2 1 External monitor problems 6 14 H Hard disk drive automatic power off 5 10 K Keyboard function keys 4 6 fun...

Page 128: ...onitor 6 13 Hardware and system checklist 6 4 HDD 6 8 Internal display panel 6 7 Keyboard 6 7 Memory Media Card 6 8 Overheating power down 6 5 Power 6 4 Real Time Clock 6 6 Sound system 6 13 Technical...

Page 129: ...W Web Camera 3 7 Wireless communication 7 5 User s Manual Index 3...

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