dynabook A1PMZ20E1118 User Manual Download Page 3

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Chapter 5

Utilities and Advanced Usage

Utilities and Applications ...................................................................... 5-1
Special features ..................................................................................... 5-8

Chapter 6

Troubleshooting

Problem-solving process ..................................................................... 6-1
Hardware and system checklist ........................................................... 6-4
Technical support ................................................................................ 6-15

Chapter 7

Appendix

Index

User's Manual

iii

Summary of Contents for A1PMZ20E1118

Page 1: ...User s Manual dynabook TECRA A40 E A40 G...

Page 2: ...t checklist 2 1 Conventions 2 1 Using your computer for the first time 2 2 Getting to know Windows 2 7 Turning off the power 2 9 System Recovery 2 13 Chapter 3 The Grand Tour Front with the display cl...

Page 3: ...tions 5 1 Special features 5 8 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 Technical support 6 15 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Co...

Page 4: ...and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright law...

Page 5: ...reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with...

Page 6: ...ornia Avenue Suite 100 Irvine California USA 92617 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required California Prop 65 Warning This product con...

Page 7: ...igned to observe the applicable EMC Electromagnetic Compatibility standards However Dynabook cannot guarantee that this product still observes these EMC standards if options or cables not produced by...

Page 8: ...tmospheres is not permitted VCCI Class B Information Japan Only Canadian regulatory information Canada only This digital apparatus does not exceed the Class B limits for radio noise emissions from dig...

Page 9: ...range FCC requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite systems High power radars ar...

Page 10: ...nd disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that th...

Page 11: ...isposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our we...

Page 12: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counte...

Page 13: ...style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2011 The OpenSSL Project All rights reserved Redist...

Page 14: ...EGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay crypt...

Page 15: ...thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS I...

Page 16: ...You can use this software for whatever you want in parts or full form without having to pay us royalty free usage You may not pretend that you wrote this software If you use it or only parts of it in...

Page 17: ...T HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY TO USE OF THE FREETYPE PROJECT 2 Redistribution This license grants a worldwide royalty free perpetual and irrevocable right and...

Page 18: ...license or another one contracted with the authors grants you the right to use distribute and modify it Therefore by using distributing or modifying the FreeType Project you indicate that you underst...

Page 19: ...computer from Sleep Mode by pressing the power button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mou...

Page 20: ...heater Never cover or block the air vents including those at the base of the computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can blo...

Page 21: ...hot when in use but this condition does not indicate a malfunction If you need to transport the AC adaptor disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that i...

Page 22: ...not turn on the power until condensation disappears Be careful not to subject the computer to impact or shock A failure to follow this instruction could result in damage to computer computer failure...

Page 23: ...ardous situation which could result in death or serious injury if you do not follow instructions A caution informs you that improper use of equipment or failure to follow instructions might cause data...

Page 24: ...following items Portable Personal Computer USB C to VGA Adapter provided with some models AC adaptor and power cord 2 pin plug or 3 pin plug Cleaning cloth provided with some models Documentation Qui...

Page 25: ...an reduce your chance of developing a painful or disabling injury to your hand arms shoulders or neck This section provides basic information to start using your computer It covers the following topic...

Page 26: ...rchase power cables that comply with the legal voltage and frequency specifications and requirements in the country of use Failure to do so might result in a fire or electric shock possibly resulting...

Page 27: ...ed with the computer depending on the model 2 Connect the DC output plug of the AC adaptor to the DC IN 19V jack on your computer Figure 2 3 Connecting the DC output plug to the computer 1 2 1 DC IN 1...

Page 28: ...ws You can also establish connection through the USB Type C adapter provided with some models Refer to the USB Type C Adapters section for more information Figure 2 6 Connecting the DC output plug to...

Page 29: ...lay panel Do not close the computer with pens or any other objects left in between the display panel and the keyboard When opening or closing the display panel place one hand on the palm rest to hold...

Page 30: ...n displayed when you turn on the power To install the operating system properly follow the on screen instructions on each screen When it is displayed be sure to read the license terms and license agre...

Page 31: ...ws taskbar allows you to find apps files settings and more on the computer When Internet connection is available it also shows you the best search result from the Internet The personal assistant calle...

Page 32: ...ight need to add a PIN under Windows Hello PIN before you can set up Windows Hello Face and Windows Hello Fingerprint Sign in options Windows offers a number of sign in options including Password PIN...

Page 33: ...Press CTRL ALT and DEL simultaneously once to display the menu window and then select Restart by clicking the power icon in the lower right corner Before restarting the computer be sure to save your d...

Page 34: ...p Mode To prevent the computer from automatically entering Sleep Mode disable Sleep Mode within the Power Options To use the Hybrid Sleep function configure it in the Power Options Benefits of Sleep M...

Page 35: ...r saves the contents of memory to the internal storage drive However for safety sake it is best to save your data manually Data will be lost if you disconnect the AC adaptor before the save is complet...

Page 36: ...ton Data save in Hibernation Mode When you turn off the power in Hibernation Mode the computer takes a moment to save the current data in memory to the internal storage drive After you turn off the co...

Page 37: ...luding those intended to enhance internal storage drive access speed They might cause unstable operation and damage data Do not shut down log off or Sleep Hibernate while writing or rewriting the medi...

Page 38: ...AC adaptor is connected during the restoring process Do not close the display panel during the restoring process When you reinstall the Windows operating system the internal storage drive will be ref...

Page 39: ...partitions on your internal storage drive you might find that it becomes impossible to set up your computer Make sure that the AC adaptor is connected during the restoring process Do not close the di...

Page 40: ...our computer carefully to avoid scratching or damaging the surface Front with the display closed The following figure shows the front of the computer with the display panel in the closed position Figu...

Page 41: ...y indicator shows the condition of the DC IN and the battery charge status White indicates that the battery is fully charged while the power is being correctly supplied from the AC power adaptor Refer...

Page 42: ...microphone stereo headphones or a headset Memory media slot This slot lets you insert a micro SD SDHC SDXC memory card Refer to the Memory media section for more information Keep foreign metal objects...

Page 43: ...tible with USB 2 0 devices Some models are equipped with this port Note that it is not possible to confirm the operation of all functions of all USB devices that are available Some functions associate...

Page 44: ...k The following figure shows the back of the computer Figure 3 4 The back of the computer 1 1 1 Cooling vents Product appearance depends on the model you purchased Cooling vents The cooling vents help...

Page 45: ...objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Carefully clean the dust on the surface of the cooling vents using a soft cloth Stereo speakers...

Page 46: ...ased Wireless communication antennas Depending on the configuration of your computer one of the following antennas are built in Wireless LAN Bluetooth Wireless WAN Wireless LAN Bluetooth Do not cover...

Page 47: ...d to use Windows Hello Face indoors Operating outdoors might cause enrollment sign in failure due to the possible sunlight affection When enrolling your face to Windows Hello please make sure that the...

Page 48: ...Pad control buttons The two buttons located on the bottom of the Touch Pad are used like the buttons on a standard mouse Press the left button to select a menu item or to manipulate text or graphics d...

Page 49: ...ata retention errors Legal Footnote Internal Storage Drive Capacity For more information regarding Internal Storage Drive Capacity refer to the Legal Footnotes section Power Condition Descriptions The...

Page 50: ...t When the temperature of the battery pack falls to a normal range charging will resume This process occurs regardless of whether the computer s power is on or off Power indicator Check the Power indi...

Page 51: ...s and hold Press your finger down and leave it there for a few seconds This shows information to help you learn more about an item or opens a menu specific to what you are doing Pinch or stretch Touch...

Page 52: ...r damage the surface Do not use a protecting sheet for the touch screen as it might decrease its sensitivity to gestures Do not touch the screen with gloves wet hands or the tip of your fingernails as...

Page 53: ...ce on the Touch Pad with four fingers together to open the Action Center Four Finger Scroll Place four fingers down and slide them vertically or horizontally from anywhere on the Touch Pad Slide towar...

Page 54: ...purchased CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format Function Keys The function keys F1 F12 are the 12 keys at the top of your keyboard Function keys...

Page 55: ...font sizes within one of the supported application windows FN 2 Enlarges the icon size on the desktop or the font sizes within one of the supported application windows FN 3 Decreases the playback vol...

Page 56: ...y right mouse button Using the Fingerprint Sensor Some models are equipped with the fingerprint sensor for the purpose of enrolling and recognizing fingerprints Lightly touch and rest your finger on t...

Page 57: ...or with a wet finger or any wet objects Keep the sensor surface dry and free from water vapor Do not touch the sensor with a soiled or dirty finger as minute foreign particles of dust and dirt might s...

Page 58: ...ly the registered or enrolled fingerprint or fingerprints are used for identification The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint However there might be in...

Page 59: ...Procedures To recharge a battery pack connect the AC adaptor to the DC IN 19V jack USB Type C port and plug the other end into a working outlet The DC IN Battery indicator glows amber while the batte...

Page 60: ...ng time The battery has completely discharged and been left in the computer for a long time In such cases do the following 1 Fully discharge the battery by leaving it in the computer with the power on...

Page 61: ...tery supplies power Where you store your programs and data Whether you close the display panel when you are not using the keyboard closing the display saves power The environmental temperature operati...

Page 62: ...me kinds of memory media with various memory capacities so that you can easily transfer data from devices such as digital cameras and Personal Digital Assistants Keep foreign objects out of the memory...

Page 63: ...ards Do not expose cards to liquids or store in humid areas or lay media close to containers of liquid Do not touch the metal part of a card or expose it to liquids or let it get dirty After using car...

Page 64: ...d Failure to do so might cause data loss Removing memory media The following instructions apply to all types of supported media devices To remove memory media do the following 1 Click the Safely Remov...

Page 65: ...to ensure a firm connection is made When inserting a Smart Card into the Smart Card slot make sure to confirm that the card is oriented correctly before inserting Insert the Smart Card until it reache...

Page 66: ...5 Installing the SIM card 1 2 3 4 Nano SIM 1 SIM card slot 3 SIM card tray 2 Slender object Diameter 0 8mm 4 SIM card Never allow metal objects such as screws staples and paper clips to enter the com...

Page 67: ...na Underground tunnel underground or underwater Buildings streets or residential areas Near to high voltage cables Bad weather such as heavy rain or snow HDMI out port HDMI High Definition Multimedia...

Page 68: ...dio device before starting to play video Do not change the display device or audio device while playing video Do not change the display device under the following conditions While data is being read o...

Page 69: ...port Power Delivery Charging The output resolution of RGB monitor port on this adapter is up to 1920x1200 60Hz The USB Type C port Power Delivery Charging on this adapter is used for connecting AC ada...

Page 70: ...rt on your computer 2 Plug one end of the RGB cable into the RGB port of the external RGB monitor 3 Turn the external monitor s power on 4 Plug the other end of the RGB cable to the RGB monitor port o...

Page 71: ...not re connect disconnect the AC adaptor from USB Type C adapter when using the Wake up on LAN function The Link speed 10 100 1000 megabits per second changes automatically depending on the network co...

Page 72: ...administrator and hardware or software vendor before using or configuring a network connection Wireless display Your computer might support wireless display a wireless technology which utilizes Wi Fi...

Page 73: ...methods used for attaching security cables differ from product to product Refer to the instructions for the product you are using for more information Connecting the security lock To connect a securit...

Page 74: ...control the audio volume for playback of devices and applications under Windows To launch the Volume Mixer utility right click on the speaker icon on the Windows Taskbar and then select Open Volume M...

Page 75: ...launch the Realtek Audio Console the Main tab shows all available Playback and Recording devices You can adjust the volume and switch to relate setting pages by clicking the icon in this tab Speakers...

Page 76: ...3 Click App volume and device preferences under Advanced sound options 4 Choose different output input devices for different players recorders from the drop down list Power Management This tab allows...

Page 77: ...g system To run dynabook Settings click Start dynabook Settings This utility allows you to configure your computer settings by the following tabs Home Allows you to view the current BIOS EC version or...

Page 78: ...life cycle of the battery might not be extended properly To access this utility click Start dynabook Settings eco Utility For details on eco Utility click Please click here for more information before...

Page 79: ...nd Charge function is enabled the USB Wakeup function might not work for compatible ports In that case if there is a USB port that does not have the Sleep and Charge function attach the mouse or keybo...

Page 80: ...ur computer can supply USB bus power DC5V 1 5A to the compatible ports while the computer is turned on To set System ON CDP Charge Mode click Start dynabook Settings USB Charge Enabled Rapid USB batte...

Page 81: ...rd a dialog box appears asking whether you want to save it to other media If you forget the password you can open the password file on another computer Be sure to keep the media in a safe place When e...

Page 82: ...e password is necessary if the computer was shut down in Hibernation mode or boot mode It is not needed in Sleep mode or Restart To enter a password manually do the following 1 Turn on the power as de...

Page 83: ...rvice Station The following tabs might be provided Home Allows you to view current system power consumption and temperature of your computer Software Updates Allows you to check available software upd...

Page 84: ...ick Troubleshoot dynabook Maintenance Utility If you select the deletion method and continue with the operation you will lose all data including the operating system and recovery partition on the inte...

Page 85: ...er off when the display panel is closed and turns it back on when the display panel is opened This can be specified in the Power Options Low battery automatic Hibernation Mode 1 When battery power is...

Page 86: ...d with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether to con...

Page 87: ...this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from Technical Support If you find...

Page 88: ...acters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are c...

Page 89: ...conds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has st...

Page 90: ...ting System instead of desired advanced options do the following 1 Click Start Power and then select Restart 2 Hold down the corresponding key and then release this key just after the computer is powe...

Page 91: ...ns section for further information Problem Procedure AC adaptor does not power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a wor...

Page 92: ...recharge a partially charged battery the battery might not charge to its full potential In these instances you should fully discharge the battery and then attempt to charge it again Real Time Clock Pr...

Page 93: ...dealer Keyboard Keyboard problems can be caused by the setup and configuration of the computer Refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled R...

Page 94: ...r Boot within the dynabook Setup Utility Slow performance The files on the internal storage drive might be fragmented In this instance you should run the disk defragmentation utility to check the cond...

Page 95: ...er waiting a short while Double tapping Touch Pad does not work In this instance you should initially try changing the double click speed setting within the Mouse Control utility 1 To access this util...

Page 96: ...use Properties window click the Buttons tab 3 Set the double click speed as required and click OK The mouse pointer moves too fast or too slow In this instance you should initially try changing the sp...

Page 97: ...hat 7 To save the changes and exit the utility press the F10 key and proceed by selecting Yes or select Exit Exit Saving Changes Yes The computer restarts immediately USB device In addition to the inf...

Page 98: ...following methods Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function cannot be still used change the setting to disa...

Page 99: ...decrease volume Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manager application...

Page 100: ...not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an extern...

Page 101: ...rator Bluetooth Problem Procedure Cannot access Bluetooth device Check to ensure that the wireless communication function of the computer is on Check to ensure that power to the external Bluetooth dev...

Page 102: ...e applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer...

Page 103: ...19 9 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensi...

Page 104: ...2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdo...

Page 105: ...Approved by the appropriate agency Canada CSA approved China CCC approved State of Israel SII approved Africa Approved by the appropriate agency Switzerland Approved by the appropriate agency Italy A...

Page 106: ...y such problem immediately turn off either one of your Bluetooth or Wireless LAN Wireless devices and your health Wireless products like other radio devices emit radio frequency electromagnetic energy...

Page 107: ...ar automatic control equipment or appliances such as automatic doors or fire detectors Radio waves can cause malfunction of such equipment possibly resulting in serious injury It might not be possible...

Page 108: ...o impacted due to obstacles in the signal path of the radio that might either absorb or reflect the radio signal Radio Frequency Interference Requirements This device is restricted to indoor use due t...

Page 109: ...ned even if the devices are not within a line of sight of each other Radio Regulatory Information The Wireless device must be installed and used in strict accordance with the manufacturer s instructio...

Page 110: ...with the following conditions Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry information for automated monitoring and...

Page 111: ...curity systems 3 Maximum EIRP density is 10mW MHz Maximum 100mW 20dBm EIRP Indoor applications is permitted to use Ukraine Limited implementation EIRP 100mW 20dBm with built in antenna s maximum gain...

Page 112: ...odel AX200NGW Software Version Intel PROSet Wireless WiFi Software 21 x and previous versions SAR Value 0 56 W kg 10g Maximum Power Output 2400 2483 5 MHz IEEE802 11 b g n ax mode Bluetooth Maximum 10...

Page 113: ...or outdoor use as listed above the user must contact the applicable national spectrum regulator to request a license for outdoor operation Canada Industry Canada IC This device complies with RSS 247 o...

Page 114: ...ertheless the Wireless device shall be used in such a manner that the potential for human contact during normal operation is minimized In the usual operating configuration the distance between the ant...

Page 115: ...low power data communication systems such as this equipment overlaps that of mobile object identification systems premises radio station and specified low power radio station 1 Important notice The fr...

Page 116: ...2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation 3 1 The interference range of this equipment is less than 10 m 4 This equipment uses a frequency bandwidth fro...

Page 117: ...a network Disable the AMT function Intel AMT function is enabled by default and in a situation where no system administrator is available it is strongly recommended that you turn off the AMT function...

Page 118: ...n the US keyboard layout The following table shows examples of the special characters in US keyboard layout Special character you want to input Corresponding number key SHIFT key a number key 1 2 3 4...

Page 119: ...t with your system administrator about details AMT function cannot be operated using a USB LAN adaptor The useable system memory for models equipped with the AMT function is 16 64 MB less than that of...

Page 120: ...other colours Show animations transparency and automatically hide scroll bars in Windows can be enabled or disabled The Show notification can be adjusted for 5 seconds 7 seconds 15 seconds 30 seconds...

Page 121: ...of type Press the Windows key H to start dictation or select the microphone button on the touch keyboard Cortana the Windows 10 built in digital assistant can help with setting reminders opening apps...

Page 122: ...to Using the Using the Touch Screen section for more information Touch Pad The Touch Pad on the palm rest support several features refer to Using the Touch Pad section for more information Keyboard Th...

Page 123: ...tion Security Lock This feature enables you to anchor your computer to a desk or other object in order to prevent unauthorised removal or theft Refer to Security lock section for more information Soun...

Page 124: ...use of battery power instead of AC power use of certain multimedia computer generated graphics or video applications use of standard telephone lines or low speed network connections use of complex mod...

Page 125: ...achieved on select models and configurations tested by Dynabook at the time of publication Recharge time varies depending on usage Battery might not charge while computer is consuming full power Afte...

Page 126: ...LAN and the distance over which wireless LAN can reach might vary depending on surrounding electromagnetic environment obstacles access point design and configuration and client design and software ha...

Page 127: ...r off 5 8 screen 3 8 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 E Equipment checklist 2 1 External monitor problems 6 14 H Hard disk drive automatic power off 5 8 K Keyboard function ke...

Page 128: ...8 Internal display panel 6 7 Keyboard 6 7 Memory Media Card 6 8 Overheating power down 6 5 Power 6 4 Real Time Clock 6 6 Sound system 6 13 Technical support 6 15 Touch Pad 6 9 USB device 6 11 USB mou...

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