16
Two Year Warranty for Your DYMO Product
Your electronic DYMO product is sold with a 2-year warranty from the date of purchase against defects in material
and workmanship. DYMO will repair or replace your product free of charge on the following conditions:
1
Products returned under this warranty must be accompanied by a description of the defect together with a
copy of the product’s proof of purchase and your full contact and delivery details: name, telephone, complete
address – street, house number, postal code, city, country.
2
Products returned to DYMO must be adequately packaged. DYMO will accept no liability for goods lost or
damaged in transit from the customer.
3
Products must have been used strictly in accordance with operating instructions supplied. DYMO will have no
liability for defects caused by accident, misuse, alteration or neglect.
4
DYMO accepts no liability for any consequential loss, damage or expense of any kind resulting from the
machines or accessories or the use thereof, save that liability for death or bodily injury caused by such
products is not excluded.
5
DYMO label printers are designed for use only with DYMO-branded labels. This warranty does not cover any
malfunction or damage caused by the use of third-party labels.
6
This warranty does not affect your statutory rights as a consumer.
Special Provisions for Australia
The following provisions shall apply in addition to the above warranty if the sale of the DYMO product occurred in
Australia:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for major failure and compensation for any other reasonably
foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
Any repair or replacement will be at DYMO's expense and free of charge to you.
Refer to www.dymo.com to find your local service centre contact information.
What to Do If Your Product is Defective
DYMO offers you the following service options:
DYMO Web site:
In most situations, a visit to www.dymo.com will give you the right assistance. In the
Customer Support area, you will find information about your DYMO product, such as Frequently Asked
Questions and solutions to known problems. The User Guide also gives you additional information.
DYMO Help Desk:
You can also contact the DYMO Helpdesk where an operator will help you to determine
the exact nature of the problem and advise you what to do next:
Repair Center:
You can send your defective product to a DYMO repair center (please see the above-
mentioned conditions 1 and 2 on how to send a defective product). The address of your nearest DYMO repair
center can be found at www.dymo.com, or you can contact the DYMO Help Desk.
UK
020 7341 55 29
AUS
1800 633 868
NZ
0800 396 669
International
+ 31 20 50 40 566
