Dyconn RAID Vault 2, Manual

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8
TROUBLESHOOTING
Connecting to PC
After boot your computer, follow below steps to connect RAID VAULT 2 with your
computer:
1. Start your computer and wait until the computer is booted
2. Use the enclosed power adapter to connect RAID VAULT 2 to the power
outlet, connect USB cable, and turn RAID VAULT 2 ON.
3. The HDD1~HDD2 hard disk power LED lamps will be ON indicating the
status of the installed hard disk(s).
Disconnecting RAID VAULT 2 from the PC
Before disconnecting RAID VAULT 2 from the PC, please follow the below steps
to disconnect the USB cable at RAID VAULT 2
Troubleshooting
1. The RAID VAULT 2 device is not recognized when connect to a computer. Or
the device does not work well.
•
Check the status and connection of the power switch and supply outlet.
•
Check whether the connection of the USB 3.0 cable is firmly connected.
•
Check the jumper of each hard disk which is set correctly.
•
Check if each HDD is well installed in the enclosure.
•
Please check the OS limitation of filing system and partition capacity vs.
what you are using.
•
Windows 2000/XP can not perform “disk management” program
You must be logged on as an administrator in order to initialize hard disk at
the system of WINDOWS 2000/XP
2.
USB transfer speed is slow.
•
If your computer might not be with an USB3.0 interface, you may add a PCI
to USB3.0 card into your computer.If your computer interface is USB2.0,
then the product transfer speed is USB2.0 speed.
•
If RAID VAULT 2 is connected to the computer via a USB HUB, please
verify whether the USB hub is USB3.0 version, if it is USB2.0, the then the
transfer speed can only be at USB2.0 speed.
•
Your computer is connected with more than 1 USB device may slower down
the USB transfer speed,. please remove the other USB devices that are not
in use.
•
Make sure use the attached USB 3.0 CABLE.