XV1000 Modem User Guide
9
Telephone connection status
Telephone connection is successful if normal dial tone is heard when the handset is lifted and if speech
can be heard without cross-talk during the conversation over the phone.
Chapter 4. Trouble Shooting
This chapter explains problems that may arise during the operation and suggests solutions.
This chapter include the followings:
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Items to check before asking for technical support
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Problems and solutions
1. Items to check before asking for technical support
Please ask for technical support if problems occur while in use that cannot be resolved by customers.
The followings need to be checked by users before contacting the technical support group.
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Product model name
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Product serial number
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Date of product installation
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Problem description
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Actions taken by customers to resolve the problem and the results
2. Problems and solutions
Problems that may arise are categorized with explanations and the solutions are suggested.
Category of problems
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Problems related to power
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Problems related to network connection
Problems related to power
ü
PWR LED does not turn on green after the power adaptor is connected and power cable is plugged
into the power outlet
Check followings:
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Check power outlet.
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Unplug the power jack from the power input port (DC 5V) at the rear panel of the XV1000 modem and
plug the jack again.
If the problem does not get resolved, please remove the jack from the power input port of XV1000 right
away and call the service center.
Problems related to network connection
ü
Internet connection fails.
ü
SYNC or LINK LED does not turn on.
Please check the followings:
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Check the cable connection between the XV1000, telephone and PC.
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Check the status of the LAN card of the PC.
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Check if the PC itself is working properly.
