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Before sending your camera for repair, check the following or contact your technical specialist. 

I   c a n ’ t   c o n n e c t   t o   m y   M E G A P I X   c a m e r a   t h r o u g h   t h e   W e b   B r o w s e r .

Are the camera’s LEDs on and blinking? 
The camera’s LED indicates the camera is On. If the LED blinks, the camera has finished booting up and is 
transmitting data. 

If Yes, is the internet working properly? 
Make sure you connect to the internet with other devices on the network (ex. your computer). Your internet could 
be temporarily down. 

If Yes, is the computer on the same network as the IP camera? 
Camera and computer should be connected on the same router. Contact your network administrator if you have 
more than one network available. 

If Yes, try pinging  the MEGAPIX camera’s IP address as it appears on the IP finder. 
From your desktop, go to Start > Programs > Accessories > Command Prompt. Type “ping” followed by the 
camera’s IP address; then, press Enter. If you get the message “Request timed out,” camera is not connected. If 
you get data back, that means the camera is connected. 

If Yes, try connecting the camera, to a different port in the PoE Switch. 
That specific Switch Port may be damaged or currently not operating properly. 

If Yes, check your security settings on your internet browser. 
Try adding the camera’s IP address to the trusted sites list in your Internet Options. *Setup may vary depending 
on the browser you use. 

TROUBLESHOOTING

5 8

Summary of Contents for Megapix Snapit DWC-MD421D

Page 1: ...Before installing or operating the camera please read and follow this manual carefully Rev 09 10 DWC MD421D DWC MD421DB DWC MD421TIR DWC MD421TIRB MEGApix 1080p Snapit Indoor Dome IP Camera...

Page 2: ...ture may rise to high levels Cleaning To remove dirt from the case moisten a soft cloth with a soft detergent solution and wipe Mounting Surface The material of the mounting surface must be strong eno...

Page 3: ...d e r 1 6 U s i n g D W I P F i n d e r 1 7 1 8 N e t w o r k O p t i o n s 1 9 C a m e r a R e b o o t 2 0 M E G A P I X C a m e r a W e b V i e w e r 2 1 A c c e s s i n g t h e W e b V i e w e r 2...

Page 4: ...C u t F i l t e r I R M o d e l s S m a r t D N R 3 D D i g i t a l N o i s e Re d u c t i o n M a n u a l I R A c t i v a t i o n I R M o d e l s A u t o G a i n C o n t r o l AG C B a c k l i g h t...

Page 5: ...5 INSIDE THE BOX...

Page 6: ...PARTS DESCRIPTIONS 6...

Page 7: ...UART is for debugging purposes only 7 CAMERA CONTROL BOARD...

Page 8: ...DIMENSIONS 8...

Page 9: ...n s m i s s i o n 1 Using a PoE Enabled Switch The MEGApix 1080p Camera is PoE Compliant allowing transmission of power and data via a single Ethernet cable PoE eliminates the need for the different c...

Page 10: ...h e c o v e r d o m e t o l o o s e n t h e h o l d o n t h e c a m e r a m o d u l e W h i l e s q u e e z i n g h o l d t h e c a m e r a m o d u l e a n d g e n t l y r e m o v e i t f r o m t h e...

Page 11: ...e s t h r o u g h a n d m a k e c o n n e c t i o n s S e e p a g e 1 4 f o r m o r e i n f o r m a t i o n 4 M o u n t t h e c a m e r a t o t h e m o u n t i n g s u r f a c e u s i n g t h e s c r...

Page 12: ...S n a p t h e c o v e r d o m e b a c k o v e r t h e c a m e r a t o c o m p l e t e t h e i n s t a l l a t i o n 9 To p r o p e r l y a t t a c h t h e d o m e b a c k t o t h e c a m e r a a l i...

Page 13: ...i s n o t r e c o r d i n g t o a n y s e r v e r s a n d i s n o t c o n n e c t e d t o t h e n e t w o r k To install the SD card 1 Locate the SD card slot in the back of the camera module 2 Insert...

Page 14: ...io Input Connect the camera to an audio input source such a microphone 3 Audio Output Connect the camera to an audio output such as speakers 4 Alarm Input Connect the camera to an alarm input source s...

Page 15: ...Do not over rotate the lens Doing so will damage the camera lens module The Gimbal mechanism yields maximum rotation and placement as shown below CAMERA S ANGLE 1 5...

Page 16: ...found on the included User Manual CD Run DW Desktop Tool and install onto your PC 2 When setup is complete launch DW Desktop Tool 3 The software will automatically search your network for all Digital...

Page 17: ...P Finder Software U s e DW D e s k t o p To o l t o c h a n g e t h e b a s i c s e t t i n g s o f y o u r M E G A p i x c a m e r a o r t o c o n n e c t t o y o u r M E G A p i x c a m e r a DW IP...

Page 18: ...A p i x 1 0 8 0 p c a m e r a 1 DHCP Select DHCP to access the camera within the same internal network For further explanation on DHCP please see page 15 2 Static IP Select Static to connect to the c...

Page 19: ...each setup of the camera to a static IP address it is recommended that you first setup the camera to DHCP allow it to configure itself according to your network and then change the settings to a stati...

Page 20: ...default Previous setup for IP default time etc will be deleted If a system s IP address is lost reset the camera back to factory default The following are the default network settings IP Mode DHCP IP...

Page 21: ...e the IP address of the camera on the Internet Explorer window Example http 192 168 1 123 Factory Default 2 Enter Username and Password Username admin Password admin 3 The web browser will ask to inst...

Page 22: ...the IP camera s IP address NOTE If the first stream is set to H 264 then a video will not be displayed on the GUI 3 Click the Setup button Then go to Video Audio Stream Settings 4 Modify one of the t...

Page 23: ...nd recording On the main monitoring page view the camera with the First Stream settings or the Second Stream settings Below the display screen click on the First Stream and Second Stream buttons to vi...

Page 24: ...video to your computer 1 Select the Export Image button A Save As window will appear 2 Select the folder you wish to Save in and type a File Name 3 Click Save and the screenshot will be saved 1 2 3 W...

Page 25: ...acing left right up or down 3 Zoom in on a portion of an image prior to printing or select the image s scale on the page 4 To print information about the screenshot select View Title 5 To add a memo f...

Page 26: ...t Recording 1 Select the Record button 2 Indicate where you want the videos to be saved 3 Setup the duration of the instant recording You can record up to 120 seconds of live video 4 When setup is com...

Page 27: ...ng 1 To Start right click anywhere on the display screen 2 Select Start Rec The icon on the top right of the screen will change to INSTANT 3 To Stop right click anywhere on the display screen 4 Select...

Page 28: ...e bandwidth it will require to stream images 3 Compression Type Codec Select the type of compression to use when outputting the video 4 Data Transfer Speed Set encoding bitrate if H 264 and MPEG4 comp...

Page 29: ...utter Mode Digital Slow Shutter Shutter Speed AGC Gain and BLC Mode 1 Brightness Select from 0 darkest to 20 brightest 2 Shutter Mode Set the amount of light allowed in the video manually or automatic...

Page 30: ...is selected adjust the level of WDR between 0 no WDR to 9 high WDR adjustment The default value is 5 The higher the WDR level dark areas in the image will appear brighter and bright areas will appear...

Page 31: ...number should always be lower than the number set to color to B W Extra Settings Set Lens Type Chroma Sharpness Mirror Flip and Digital Noise Reduction 3 Lens Type Set the camera to an indoor or outd...

Page 32: ...ideo Audio and finally Audio Adjust settings to your preference 1 Audio Input Set Gain 0 5 2 Audio Output Set Buffering Time Volume 0 5 3 Network Transfer Select Transfer Audio regardless of video On...

Page 33: ...ly 3 Select the zones you want to view and or modify Use the Show All button to display all 30 privacy zones or Hide All to deselect them and select only a single privacy zone Click Apply 4 Set the zo...

Page 34: ...Motion box 2 Sensitivity Select from Low Middle or High 3 Dwell Time When a motion is triggered the camera can be set to record for a certain period of time Dwell Time can be set up to 900 seconds 4 R...

Page 35: ...to send e mail notifications for every motion triggered alarms see page 51 To adjust the camera s motion detection zones 1 Hold the left mouse button and drag the mouse pointer over image to select t...

Page 36: ...ber To use relay out check relay number and set time to activate NO Normal Open Sensor is activated when it closes Example Door normally remains open and an alarm is triggered when the door closes NC...

Page 37: ...smission Settings and Video Duration for the video that will be sent when motion is detected 2 Emergency Alarm Recipient List Enter the IP address and the Port for the remote site s to which you want...

Page 38: ...xternal public IP address It is used when accessing the camera from outside the network The router will channel your data to the correct destination even if it is on a different subnet mask DNS Enter...

Page 39: ...ry time it changes To use DDNS 1 Select the Use DDNS checkbox 2 Select one of the DDNS System Names from the drop down list 3 Enter Username Password if needed The Username Password must be registered...

Page 40: ...one of the three options TCP UDP or Multicast 2 If you select Multicast enter the Multicast IP and Multicast Port 3 Reboot your system to apply the changes to your camera When you select Apply a dialo...

Page 41: ...o connect to this camera If Allow All is selected the Allowed IP List and Blocked IP List will be ignored 2 To allow only a specific list of IP addresses to connect to this camera select Allow Enter a...

Page 42: ...nVIF 1 Make sure Enable is checked 2 Set the Service Port to 8032 3 Select On or Off for WS Security 4 Select desired Options from the list 5 Select On or Off for WS Discovery Web Services Dynamic Dis...

Page 43: ...at the same time These protocols allow software to access the first and second stream directly by assigning each stream its own ports RTP and RTSP are used for integration and communication between t...

Page 44: ...devices currently connected to the camera To activate the SD card to start recording select Record Start To stop the SD card s recording select Record Stop Recording Information This section displays...

Page 45: ...Multi Day Mode 2 Select the type of recording Continuous Cyan Motion Yellow Sensor Red by clicking on the corresponding button 3 Drag your mouse over the hours you want to set for motion recording Th...

Page 46: ...uration of time 2 Motion Post Alarm Time Save images after motion events for duration of time 3 Sensor Post Alarm Time Save images after sensor events for duration of time 4 Overwrite If selected once...

Page 47: ...ld 3 Once a day from the calendar is selected recorded data for that day will appear on the time bar Hours with recorded data will be indicated by the pink line 4 Select the Backup Start Time and Back...

Page 48: ...t the file b Press Upgrade button A dialogue box will appear Select OK System will automatically reboot FTP Upgrade all information below will be set to camera default a Server Address Shows the Digit...

Page 49: ...or reset to factory default Factory Default You can reset the camera to its original factory settings a General Reset the camera to factory default on all settings except for the IP and Network confi...

Page 50: ...w t h e c a m e r a t o o b t a i n i t s d a t e a n d t i m e s e t t i n g s f r o m a n N T P s e r v e r a u t o m a t i c a l l y To s e t u p e n t e r a n N T P s e r v e r s I P a d d r e s s...

Page 51: ...option Select Event Type 2 Enter SMTP Server information Example smtp gmail com 3 Enter Username and Password 4 Enter Sender E mail 5 Add the E mail s you wish to send the notifications to 6 Select Ap...

Page 52: ...lect a Permission type Super Administrator Operator View and Edit Video and Event Settings Only Viewer View Only 3 Click Add 4 To modify a user select the user from the User List and click Modify 5 To...

Page 53: ...camera Press the export button The system will generate a bin file with all the cameras settings in your Internet Explorer Downloads page To import settings from a different camera Press the Browse bu...

Page 54: ...report 1 Select the type of report you want to view System Event or System Event 2 Press View The system will generate a report up to 140 000 bits of data 3 For events to record make sure the camera i...

Page 55: ...1 60 1 120 Auto Gain Control 0 20 Back Light Compensation Off On Day and Night Auto Day Color Night B W Lens Mode Manual DC AF Chroma Color Quality Hue Saturation Settings 0 20 Sharpness 0 10 Mirror...

Page 56: ...ce Yes Web Viewer Supported OS Windows XP Windows Vista Windows 7 MAC OS Supported Browser Internet Explorer Google Chrome Mozilla Firefox Safari Video Management Software DW Spectrum IPVMS ENVIRONMEN...

Page 57: ...ected to a proper internet outlet and operating properly Make sure the PoE Switch is connected to a router modem and the ports that have devices connected to them have a green LED on If Yes is the com...

Page 58: ...d be connected on the same router Contact your network administrator if you have more than one network available If Yes try pinging the MEGAPIX camera s IP address as it appears on the IP finder From...

Page 59: ...ding on the browser you use If Yes verify nothing is blocking the camera s lens Are you trying to view the camera s video from a different browser than Internet Explorer ex Google Chrome Mozilla Firef...

Page 60: ...be 255 255 255 0 The MEGAPIX camera can also connect to the web viewer using a static IP address This will allow you to set your own IP address manually Setup the Network Protocol on your PC 1 Go to...

Page 61: ...PM EST A purchase receipt or other proof of the date of the original purchase is required before warranty service is rendered This warranty only covers failures due to defects in materials and workman...

Page 62: ...clusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the above exclusions or limitations may not apply to you This warranty gives you sp...

Page 63: ...itos California USA 90703 PH 866 446 3595 FAX 813 888 9262 www Digital Watchdog com technicalsupport dwcc tv Technical Support PH USA Canada 1 866 446 3595 International 1 813 888 9555 French Canadian...

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