DVDO Quick
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A.04
Obtaining the Warranty Service
Warranty service or Returned Merchandise Authorization (RMA) under this International Limited Warranty will be honored only if
claims are made within the warranty period. For notifications to DVDO or products outside the warranty period, the process will be
the same, but charges may apply. Contact details may be obtained on DVDO website http://www.dvdo.com/support/rma.aspx.
Customers are requested to perform the following actions before claiming DVDO product as defective:
(a) Owner must notify DVDO, during the warranty period, in writing of alleged defect, and allow DVDO a reasonable
opportunity to inspect the allegedly defective product;
(b) No Product may be returned without DVDO’s consent, The DVDO RMA# must accompany all returns, and all returns
must be delivered to DVDO within the warranty period;
(c) Owner may, then at its own expense, return the allegedly defective Product, freight pre-paid and in the original packaging,
accompanied by a brief statement explaining the alleged defect to DVDO;
(d) If DVDO determines that any returned Product is not defective, or if DVDO determines that the defect is not covered by
the warranty, DVDO will return the Product to the Owner at Owner’s expense, freight collect, and Owner agrees to pay
DVDO’s reasonable cost of handling and testing;
(e) Upon determining that a returned product is defective, to receive warranty service Owner will need to present the invoice
showing the original purchase transaction. If shipping the product, Owner will need to package it carefully and send it,
transportation prepaid by a traceable, insured method, to the DVDO Service Center. Package the product using adequate
padding material to prevent damage in transit. The original container is ideal for this purpose. Include the RMA#, your
name, return shipping address, email address and telephone number where you may be reached during business hours,
inside the shipping package with the unit. Any replacement unit will be warranted under these Terms and Conditions for
the remainder of the original warranty period or ninety (90) days whichever is longer.
Refer to user manual enclosed within the product package and/or information on
http://www.dvdo.com/support/documentation.aspx
for
important tips on how to operate and troubleshoot the product.
International Warranty
Warranty may be valid when a DVDO product is purchased in one country and transferred to another country, without voiding the
warranty. Please be advised that service availability and response time may vary from country to country. Warranty is
transferrable within the warranty period.
DVDO is not responsible for any export and import control issues, handling fees, tariffs, import duties, and all other related fees
where owner is responsible for shipping its products. This International Limited warranty does not affect your statutory rights.
