Owner’s Manual – Prodigy 4 & 5
17
H3109 3109 Rev. L
not limited to furnishings, carpets,
foundations, housing effects and
buildings.
2. for any direct or indirect economic or
financial loss of any nature.
3. arising out of or connected to a water
heater that has been resold or moved
from its original installation location.
4. arising out of or connected to any
misuse, or other use, installation or
maintenance that is not in accordance
with the procedures and requirements
set out in this document.
To the extent permitted by law the liability
of Dux shall be limited to the cost of the
repair or replacement of the water heater.
The Australian Consumer Law
(“ACL”):
Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to
a replacement or refund for a major
failure and compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the goods
repaired or replaced if the goods fail to be
of acceptable quality and the failure does
not amount to a major failure.
If Dux fails to meet a guarantee under the
ACL, your remedy for such failure may be
limited to any one or more of the following:
• replacement of the water heater;
• repair of the water heater;
• refunding the cost of the water
heater;
• payment of the reasonable costs of
having the water heater repaired;
• payment in respect of the reduced
value of the water heater.
How to Make a Warranty Claim:
Warranty claims can be placed by
completing the following steps:
• Contact Dux on one of the numbers
listed below.
• Select the “Service” option followed
by the “Hot Water” option.
• Provide the serial number and model
number of the water heater. This can
be found on the compliance plate on
the outside of the water heater.
• Provide your full name, address and
contact number.
• Provide proof of date of installation
for warranty to commence from that
date, rather than from the date of
manufacture. See Commencement of
Warranty on page 16.
Please note that if the defect or fault
is not covered by the warranty or
guarantee, you will be responsible for the
costs incurred by the service agent or
technician.
Contact Details:
Dux Manufacturing Limited
Lackey Road, Moss Vale, NSW, 2577
Australia
1300 365 115 (Australia)
Email: [email protected]
Warranty