Duroflame Batavia T3, Technical Manual

Page: 6 / 43

Page 6 of 43
1 Terms of guarantee and recommendations
Terms of guarantee
Duroflame pellet stoves come with a 2-year warranty, provided that the guarantee certificate
(invoice) and associated documents are present. This guarantee does not apply to parts that
are subject to normal wear and tear, such as the combustion pot.
A 2-year guarantee
applies to the electrical and electronic components and fans, with the exception of the
glow plug
. The glow plug is only covered by the guarantee if a defect ex factory can be
demonstrated immediately upon purchase. The guarantee does not apply to parts that
become defective due to lack of maintenance and/or the use of poor quality pellets. The
guarantee does not apply if damage is caused by atmospherics, natural disasters, electrical
surges, fire, faulty (electrical) installation or maintenance that has not been carried out
according to the manufacturer
’s instructions.

Duroflame ensures that the agreed deliveries are carried out properly and in
accordance with the standards (applicable in its trade), but never provides any
additional guarantee in relation to these deliveries and work than expressly agreed
between the parties.

For the term of guarantee, Duroflame warrants the usual normal quality and reliability
of the item delivered.

If the manufacturer or supplier has issued a guarantee for the items delivered by
Duroflame, this guarantee will apply equally to the parties. Duroflame will inform the
other party of this.

If the purpose for which the other party wishes to process or use the items deviates
from the usual purpose of these items, Duroflame only guarantees that the items are
suitable for this purpose if it has confirmed this to the other party in writing.

No claim can be made under the guarantee as long as the other party has not yet paid
the agreed price for the items and/or the agreed remuneration for the work.

The previous paragraph does not apply to the consumer.

In the event of a correct claim under the guarantee, Duroflame will
– at its discretion –
provide free repair or replacement of the items, the correct execution of the agreed
work or reimbursement of or a discount on the agreed price. In the event of additional
damage, the provisions of the liability clause contained in these general terms and
conditions shall apply.

Contrary to the previous paragraph, the consumer has the choice between repair or
replacement of the items or the correct execution of the agreed work, unless this cannot
reasonably be required from Duroflame. Instead, the consumer is entitled to terminate
the contract by written notice or demand a discount on the agreed price.