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10. Troubleshooting support
If your unit does still not work properly after following the instructions mentioned below, contact your local
customer service. Have the article and serial number ready.
These can be found on the label behind the side panel on the left.
Problem
Potential cause
Solution
Ch.
Indicator lamps and alarm function
The status display
on the unit
flashes red, green or
orange.
Malfunction.
>Remove the
connection to the mains
supply and stop using
the unit. Contact your
local authorised
customer service in
order to service the unit.
There is “BiBi” alarm
sound from the buzzer.
General function
SensoWash®
is not
working.
SensoWash®
is not
switched on (Status
display is not
illuminated).
> Switch on the main
power supply.
SensoWash®
is in the
„Standby“ mode
(Status display is red
illuminated).
> Press the
„Power“ button
I
to
return to the
„normal“ mode.
7.1
A water leak exists
>Close the main valve
for the water supply.
> Disconnect the power
supply.
> Call your installer.
Problem
Potential cause
Solution
Ch.
Remote control
The remote control does
not work.
No batteries are
inserted.
> Insert batteries.
