32 | Warranty & Policies
AS40 Manual
Warranty Information
Lost or Damaged Goods
CARET-LEFT
CARET-LEFT
WARRANTY & POLICIES
QC Conveyors warrants that our conveyors are free from defects in materials and workmanship and fit for the ordinary purposes for
which such goods are used, under normal installation, use and service for ten (10) years* from date of purchase or 21,000 hours* of
running use, whichever is sooner. QC Conveyors will replace any defective part within the warranty period, without charge, provided:
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The Purchaser gives QC Conveyors prompt written notice of the defect, including the date of purchase and original
purchase order number.
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The Purchaser will then be given a return goods authorization number (RGA#) which must be displayed on all
labels and packing slips returned with merchandise. (See Return Policy section)
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The Purchaser pays for delivery of the defective part to QC Conveyors for inspection and verification of the defect.
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The Purchaser shall pay any costs of installing the replacement part.
This warranty is limited to the replacement of defective parts.
QC Conveyors WILL NOT BE LIABLE FOR ANY DAMAGES CAUSED BY
ANY DEFECT IN THIS UNIT.
This warranty shall not apply if any failure of this unit or its parts is caused by unreasonable use, lack
of maintenance, improper maintenance and/or repairs, incorrect adjustments, exposure to corrosive or abrasive material, damage
causing moisture, or any modification or alteration affecting the operation of the unit which is not authorized by QC Conveyors
in writing. This warranty shall not apply to the following items that are covered by their manufacturer‘s warranty, subject to any
limitation contained in those warranties.
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Bearings
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Motors
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Reducers
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Controllers
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Casters
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Belts (Unless otherwise agreed to in writing)
CAUTION: Any attempt to repair such items may actually void the manufacturer’s warranty. Any description of this unit is only to
identify it and is not a warranty that the unit fits the description. Any warranties implied by law are limited in duration to the ten
(10) year term of this warranty. EXCEPT AS SET FORTH HEREIN, QC Conveyors MAKES NO OTHER WARRANTIES, WHETHER EXPRESS,
IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY FOR FITNESS OR ANY PARTICULAR PURPOSE.
*Warranty is five years/10,500 hours without registration at
qcconveyors.com/serial.
Shipments should be inspected immediately upon receipt for lost or damaged goods. Any loss or damage should be noted on the carriers
receipt (or bill of lading) at the time of acceptance. If items are perceived to be lost or damaged after the shipment has been accepted,
it becomes more difficult to file a claim with the carrier if the receipt does not indicate such loss or damage. Do not, at any time, request
the carrier to return any items or shipment to QC Conveyors without previous authorization from our company for such a return. Please
notify QC Conveyors as soon as any loss or damage is discovered and request the department that handles the lost or damaged goods.
You will need to know a complete description of all lost or damaged items. If replacement items are needed, a purchase order made out
to QC Conveyors will need to be supplied. QC Conveyors will then contact the carrier’s local agent and request that an inspection of the
items be performed. This is absolutely necessary. Unless an inspection is performed, the carrier will not entertain any claim for loss or
damage. After the inspection has been completed, the carrier will notify QC Conveyors. If the carrier takes responsibility for the claim, a
credit will be issued to you for the replacement item(s), including freight charges from QC Conveyors, where applicable. If the carrier does
not take responsibility for the claim, a representative of QC Conveyors will contact you.
