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WARRANTY INFORMATION
KEEP THIS WARRANTY
Model: ________________________________
Serial No.: _____________________________
Date Purchased: ________________________
Always specify model and serial numbers when communicating with Duraflame, Inc.
We reserve the right to amend the specifications of this product at any time without notice. The only
warranty applicable is our standard written warranty. We make no other warranty, expressed or implied.
LIMITED WARRANTY – DURAFLAME ILLUMA
®
LOG SETS, FIRE PITS & FIREPLACE APPLIANCES
Duraflame, Inc. warrants to the original purchaser this product to be free from defects in materials
and workmanship, exclusive of normal manufacturing defects and customary variations not affecting
ordinary performance, under normal home use and service for one (1) year from the date of first
purchase, provided that the product has been properly installed, operated, and maintained in
accordance with all applicable instructions. To make a claim under this warranty the original
purchase receipt, Bill of Sale, or cancelled check must be presented.
Our obligation under this warranty shall be limited to the repair or exchange of any part(s) which
may be demonstrated to be defective from faulty material or poor workmanship under normal
home use and service within one (1) year from the date of first purchase and which are required
to restore this product to proper operating condition, along with a reasonable allowance for
labor when provided by a Duraflame, Inc. Authorized Service Center. Warranty part(s) MUST be
obtained through authorized dealers of this product and/or Duraflame, Inc., which will provide
original factory replacement parts. Failure to use original factory replacement parts voids this
warranty. Correction in the manner provided above shall constitute a fulfillment of all liabilities of
Duraflame, Inc. with respect to the quality of the product. The product MUST be installed by a
person capable of following all instructions in accordance with all local codes and instructions
furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear
and tear, or parts which have been subject to accident, negligence, alteration, abuse, or misuse,
or which fail or become damaged as a result of lack of proper maintenance, or to defects caused
by improper assembly or installation. We make no warranty whatsoever in respect to accessories
or parts not supplied by us. Travel, diagnostic cost, labor, shipping and handling, and any and all
such other costs related to repairing a product damaged through normal wear and tear, misuse, or
negligence will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF
THE PRODUCT, THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED
OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR USE AND
OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART, AND WE NEITHER ASSUME, NOR
AUTHORIZE ANY OTHER PERSON TO ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION
WITH THE SALE OF THIS PRODUCT. IN NO EVENT SHALL DURAFLAME, INC. AT ANY TIME BECOME
LIABLE FOR ANY BREACH OF WARRANTY IN AN AMOUNT EXCEEDING THE PURCHASE PRICE
OF THE PRODUCT AND DURAFLAME, INC. SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES
WHATSOEVER INCLUDING INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
