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48 

 

 

Troubleshooting

 

 

Troubleshooting

 

This chapter contains a list of common problems that you might experience 
when using your notebook, and techniques to try and overcome the problem. If 
you need additional help, contact your retailer. 

 

 

Problems

 

Solutions

 

 
 

 

The battery isn’t charging.

 

• Check if the power adapter is properly 

connected. 

• Make sure that the battery is within the 

recommended charging temperature of 
-20°C to 50°C.

 

 

 
 
 
 
 

The screen suddenly turns 
blank.

 

The brightness control is not properly set. 
Adjust the LCD screen brightness.

 

Your notebook might be in standby or 
hibernate mode. Press the 

Power 

button to 

wake the system.

 

If using the battery, the battery may be 
depleted. Replace with a fully charged battery 
or connect the power adapter to an electrical 
outlet.

 

 

 
 
 
 
 

The notebook cannot connect to 
Internet.

 

Check if the LAN cable is properly connected.

 

If using wireless, check if your location is out 
of range of the network. Move your notebook 
closer to the access point.

 

If the network you are connecting to requires 
a security password, make sure you enter the 
correct password.

 

Check to make sure the settings 
configurations are correct.

 

 

 

Nothing happens when I press 
the 

Power 

button.

 

Check if the power adapter is connected to an 
electrical outlet.

 

If using a battery pack, make sure it has 
enough power. Otherwise, replace the battery.

 

The notebook cannot resume 
from hibernate or standard 
mode.

 

The battery power level might be too low. 
Connect the power adapter to an electrical 
outlet or replace the battery.

 

 

 

The notebook does not produce 
any sound.

 

Audio has been muted. Click on the 

Speaker 

icon on the right of your Windows taskbar. 
When the volume control box appears, 
uncheck the 

Mute 

check box.

 

Summary of Contents for U12C

Page 1: ......

Page 2: ... 11 Front View 11 Left View 13 Right View 13 Back View 14 Bottom View 15 Status Indicators 16 GETTING STARTED 17 POWERING UP YOUR NOTEBOOK 17 Connecting the AC Adapter 17 Using Battery Power 17 INSTALLING THE BATTERY 18 Charging the Battery 18 Checking the Battery Level 18 Removing the Battery 19 STARTING YOUR NOTEBOOK 19 Using the Display Panel 19 Turning On Your Notebook 20 Adjusting the LCD Pan...

Page 3: ...G TO WIRELESS CONNECTIONS 31 Connecting to a Wireless Local Area Network 31 Connecting to a Bluetooth Device 32 POWER MANAGEMENT 34 USING THE POWER PLAN 34 USING THE POWER SAVING MODE 35 USING THE BIOS SETUP UTILITY 36 BIOS SETUP MENU 36 STARTING THE BIOS SETUP UTILITY 36 NAVIGATING AND ENTERING INFORMATION IN BIOS 36 MAIN MENU 37 ADVANCED MENU 37 BOOT MENU 38 SECURITY MENU 38 SAVE EXIT MENU 39 DU...

Page 4: ...lation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a cir...

Page 5: ...4 8 EN61000 4 11 EN61000 3 2 EN61000 3 3 Generic Immunity Standard EN 60950 1 IEC 60950 1 Product Safety R TTE CE MANUAL REGULATORY REQUIREMENT WLAN IEEE 802 11b g 802 11b Restrictions European standards dictate maximum radiated transmit power of 100mW EIRP and frequency range 2 400 2 4835GHz In France the equipment must be restricted to the 2 4465 2 4835GHz frequency range and must be restricted ...

Page 6: ... CAUTION THIS APPLIANCE CONTAINS A LASER SYSTEM AND IS CLASSIFIED AS A CLASS 1 LASER PRODUCT TO USE THIS MODEL PROPERLY READ THE INSTRUCTION MANUAL CAREFULLY AND KEEP THIS MANUAL FOR FUTURE REFERENCE IN CASE OF ANY TROUBLE WITH THIS MODEL PLEASE CONTACT YOUR NEAREST AUTHORIZED SERVICE STATION TO PREVENT DIRECT EXPOSURE TO THE LASER BEAM DO NOT TRY TO OPEN THIS ENCLOSURE ANNEX IV Symbol for the mar...

Page 7: ...ur notebook DO NOT use or store your notebook in extreme temperatures DO NOT place your notebook near fire or other sources of heat DO NOT expose to dust or corrosive materials DO NOT tamper the battery Keep it away from children Never pick up or hold your notebook by the display DO NOT expose your notebook to sudden changes in temperature or humidity Keep your notebook away from air conditioners ...

Page 8: ...tal protection waste batteries should be collected separately for recycling or special disposal CAUTION FOR ADAPTER THIS NOTEBOOK IS FOR USE WITH DEDICATED AC ADAPTER BATTERY SAFETY DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE MANUFACTURER DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER S INSTRUCTIONS ...

Page 9: ... computing experience Before you begin using your notebook read this chapter to familiarize yourself with the main components installed in the system Package Contents The following items come with your package If any of them is damaged or missing please contact your retailer Notebook Power adapter Utility DVD Power cord NOTE The pictures are for reference only actual items may slightly differ ...

Page 10: ... system supports Microsoft Windows 7 12 1 convertible LCD display High capacity hard disk drive Light weight Spill Proof Intel WLAN capability Bluetooth connectivity WWAN Express card slot Optional Solid State Primary Drive SSD Optional GobiTM 2000 3G and GPS ...

Page 11: ...art Components Front View No Item Description 1 Camera Use to take picture record videos or video conference 2 Display panel Provides visual output 3 Fingerprint scanner Scans fingerprints for biometric identification ...

Page 12: ...rection button Press to rotate the screen orientation 10 Program button Press to start playback of chosen program 11 Stealth mode button Press to disable all emitting lights and sound 12 Status Indicators Power Wireless HDD Caps Lock Num lock Battery Indicates the corresponding function status 13 Keyboard Press the keys to input information 14 Touch pad Use to point select drag or scroll objects o...

Page 13: ...SB Combo port Connects an external hard disc drive using an eSATA cable for faster data transfer or a USB cable for USB peripheral devices 4 ExpressCard slot and PC Card slot Use to insert one 34 54 ExpressCard or Type II PC Card 5 Microphone jack Connects an external microphone 6 Headphone jack Connects headphones or external speakers Right View No Item Description 1 USB port Connects USB periphe...

Page 14: ...n lock slot Connects to a Kensington compatible notebook security lock 2 VGA port Connects to a display device e g external monitor LCD projector 3 LAN RJ 45 port Connects to a local area network LAN using an Ethernet cable 4 DC in jack Connects the power adapter ...

Page 15: ... convection Do not cover the cooling vents to protect your notebook from overheating 4 Stylus Use for accurate control input to the LCD touch panel and digitizer 5 Battery compartment Contains the battery 6 Battery latch Locks the battery in place 7 Hard disk drive HDD compartment Contains the hard disk drive 8 HDD latches Locks the HDD in place Docking station port function might not work on your...

Page 16: ...e system is running When the system is in sleep mode the LED will blink WLAN Indicates the status of wireless LAN communication HDD A blinking HDD LED indicates HDD activity data is being read or written Num Lock Lights on when Num Lock is activated Caps Lock Lights on when Caps Lock is activated Battery Indicates the battery status Green light means the battery is fully charged Orange light means...

Page 17: ...rges the battery 1 Connect the AC adapter to the DC in jack of your notebook 2 Connect the AC adapter to the power cord 3 Plug the power cord to an electrical outlet Using Battery Power 1 Install a charged battery in the battery compartment 2 Remove the AC adapter if plugged Your notebook will automatically use the battery power NOTE If your notebook is connected to an electrical outlet and the ba...

Page 18: ...nnect the AC adapter to the DC in jack of your notebook 3 Connect the AC adapter to the power cord 4 Plug the power cord to an electrical outlet NOTE The charging time may be longer if you are using your notebook while charging the battery CAUTION DO NOT charge the battery if the temperature is below 0ºC or higher than 50ºC Use only the supplied AC adapter Using other AC adapters may damage the ba...

Page 19: ...ch to the unlock position 2 Remove the battery out of the battery compartment Starting Your Notebook Using the Display Panel To open the display panel unlock the chassis latch to open the notebook chassis Lift the cover lid up to upright position To adjust the LCD panel twist the LCD panel according to your preference ...

Page 20: ...sis Lock the chassis latch to secure the LCD panel Turning On Your Notebook Press the button until the Power LED lights up Adjusting the LCD Panel Brightness You can adjust the brightness by pressing the Brightness control buttons To increase the brightness press the button To decrease the brightness press the button ...

Page 21: ...utton will rotate the display 90 clockwise Shutting Down Your Notebook It is important to properly shut down your notebook to avoid the loss of unsaved data To shut down your notebook follow the steps below 1 Click Start 2 Click Shut down Wait for your notebook to turn off power completely before removing the power source if necessary ...

Page 22: ... Toggles between LCD External display or both Fn F8 Decreases the volume by one level Fn F9 Increases the volume by one level Fn F10 Turns on or mutes the volume 3 Windows key Press to display the Start menu This action is the same as clicking the Start icon 4 Numeric keypad Press the Num lock key to activate the numeric keypad Press the keys on the numeric keypad to enter numbers or operands as y...

Page 23: ...k To left click move the cursor to the item or object on the screen then lightly tap the touch pad or press the left button To right click move the cursor to the item or object on the screen then press the right button Double click To double click move the cursor to the item or object on the screen then tap the touch pad twice or press the left button twice Drag To drag an item or object press and...

Page 24: ...anel and digitizer You can use the stylus to point select or drag items or objects on the screen To use the stylus simply remove it from the back of the notebook Calibrate the Screen To ensure touch accuracy calibrate the screen 1 Click Start Control Panel 2 Select Hardware and Sound Calibrate the screen for pen or touch input ...

Page 25: ... Using the Quick Menu Press the button to enter the Quick menu Click on the icon to enable the respective function including wireless network Bluetooth 3G GPS and airplane mode Click the icon to set up the media file for the program mode Select the media file and click Open View the battery charge cycles ...

Page 26: ...emory card into the memory card slot until it clicks into place Removing a Memory Card It is important to remove the memory card properly Improper removal may cause the data in the memory card to be corrupted and your notebook to malfunction To properly remove the memory card follow the steps below 1 Click the removable disk icon on the system tray 2 Click Safely Remove Hardware and Eject Media Th...

Page 27: ...analog video signals VGA D sub and HDMI interfaces use digital signals VGA interface uses analog signals Connecting a Projector or Display Monitor 1 Connect one end of a VGA D sub cable to the VGA port of your notebook 2 Connect the other end to a projector or display monitor Connecting a TV 1 Connect a DVI HDMI or DVI VGA cable to the VGA port of your notebook 2 Connect the cable to the adapter 3...

Page 28: ...as a mouse keyboard digital camera printer or an external hard disk drive 1 Connect one end of a USB cable to the USB port of your notebook 2 Connect the other end to the USB device if necessary NOTE The USB cable is not included in the package It is sold separately or it may come with your USB device ...

Page 29: ...akers to the Headphone jack of your notebook NOTE The headphone is not included in the package It is sold separately Connecting External Microphone You can connect your notebook to an external microphone Plug the audio jack of the microphone to the Microphone jack of your notebook NOTE The microphone is not included in the package It is sold separately ...

Page 30: ...an RJ 45 cable to the LAN port of your notebook 2 Connect the other end to network hub or a wall socket NOTE The RJ 45 cable is not included in the package It is sold separately Connecting an External SATA HDD You can connect your notebook to an external SATA device using the eSATA USB combo port Connect the eSATA cable to the eSATA USB combo port of your notebook ...

Page 31: ...ormation To connect follow the steps below 1 Press the button to open the Quick menu 2 Click the WLAN icon to turn on the wireless network function and click Yes to exit the Quick menu 3 Click the wireless network icon on the system tray 4 Available wireless network connections are displayed Click the desired wireless network 5 Click Connect Some networks require a network security key or a passwo...

Page 32: ...notebook can connect and communicate with other Bluetooth enabled devices To add a device follow the steps below 1 Press the button to open the Quick menu 2 Click the Bluetooth icon to turn on the Bluetooth function and click Yes to exit the Quick menu 3 Click the arrow on the system tray to display hidden icons 4 Right click the Bluetooth icon 5 Click Add New Connection The system starts scanning...

Page 33: ...the device icon to connect 8 Enter the passkey PIN to start pairing and click OK NOTE The PIN you enter on the notebook must be the same PIN to be entered on the other Bluetooth device Once a partnership has been created connecting to that device again will no longer require entering the PIN ...

Page 34: ...lan To improve energy efficiency you can use the power plan to reduce the amount of power your notebook uses maximize the performance or balance the two 1 Click Start Control Panel 2 Select System and Security Power Options 3 Select a power plan 4 To adjust the selected power plan settings click Change plan settings ...

Page 35: ...ebook turn off the notebook or set the notebook to enter sleep mode To set the notebook to enter sleep mode follow the steps below 1 Click Start 2 Click Shut down Sleep To wake up the notebook from sleep mode do one of the following Press the button Press any key on the keyboard ...

Page 36: ...ng that is between the time you turn on the notebook and before the Windows interface appears If your notebook is already on shut down your notebook completely power off and restart it and then press the Delete key to enter the setup utility Navigating and Entering Information in BIOS Use the following keys to move between fields and to enter information Function Key Description Selects screen Mov...

Page 37: ...he submenu Press Esc to return to the previous configuration page Main Menu Display the system overview information about BIOS version CPU features and total memory size You can also set the system date and time Advanced Menu View and configure SATA mode FAN calibration battery calibration wake up event and RF device control settings ...

Page 38: ...38 Using the BIOS Setup Utility Boot Menu Configure the boot type and boot sequence Security Menu Set or change the Administrator and User passwords and configure TPM settings ...

Page 39: ...39 Using the BIOS Setup Utility Save Exit Menu Save or discard the changes or restore the default values for all setup options before leaving the BIOS Setup Menu ...

Page 40: ...kup and mirror backup Automatic backup Synchronize the files users create or update and backup the files changed in HDD to DOM automatically Mirror backup Backup all the files within the task list from HDD to DOM Using Durabook DataGuard 1 When you launch the Durabook DataGuard software for the first time you will be asked to specify the DOM path NOTE Launch the software by double clicking Duraboo...

Page 41: ...ask list Tool bar a b c d e f a New button create a new task b Mirror button do mirror backup c Delete button on the left delete tasks in HDD task list d Delete button on the right clean up backup in DOM e Tools button access the software user s manual and configure its setting f History button view the latest mirror backup log ...

Page 42: ...t of the screen Task list fields include task notes local path size file number and owner Task a unique task name Notes users can input notes for a task to describe the task Local Path the local path that the user chooses when creating tasks Size the total file size of a task File Number the total file number of a task Owner the user who created the task ...

Page 43: ...sk name local path size file number last backup date owner and backup process status Task the task name created by the user Local Path the local path that the user chooses when creating tasks Size the total file size of a task File Number the total file number of a task Last Backup the date of the last backup Process the status of the backup Owner the user who created the task ...

Page 44: ...he task name and choose the folder that you want to backup then click OK It will back up the file s in the folder immediately NOTE Durabook DataGuard will monitor the task s you have checked and if there are any changes on the file s it will do automatic backup 3 When the automatic backup is running the system tray icon will blink until the automatic backup is complete ...

Page 45: ...kup Click the Mirror button to run the mirror backup When mirror backup is complete the backup log appears on the screen Deleting Tasks Users can delete the task s in HDD Check the box on the HDD task list and click the Delete button to delete the task s ...

Page 46: ...ox on the DOM task list and click the Delete button to clean up the folder s exists in DOM which not mapping with the task s in HDD task list If the task is listed in the HDD task list users are not allowed to delete the relevant task s in DOM ...

Page 47: ... Click the Tools button on the tool bar and do the following Select Help to get the software user s manual Select Setting to set whether you want to run Durabook DataGuard when Windows starts up Select About to view the current software version ...

Page 48: ...electrical outlet The notebook cannot connect to Internet Check if the LAN cable is properly connected If using wireless check if your location is out of range of the network Move your notebook closer to the access point If the network you are connecting to requires a security password make sure you enter the correct password Check to make sure the settings configurations are correct Nothing happe...

Page 49: ...type touch panel support palm rejection feature Optional 12 1 digitizer with digital stylus Non digitizer touch panel with dummy stylus Storage HDD User removable HDD module without using a tool Support 2 5 SATA HDD Supports an external data rate 3 0 Gbps 300 MB s Serial ATA Generation 2 SSD For the operating of unit under 0 C byusing SSD as the main storage User removable SSD module without using...

Page 50: ...PCI e Half MiniCard form factor Bluetooth Support BT 2 1 EDR optional I O Ports Standard One USB 2 0 connectors One e SATA USB 2 0 combo connector One RJ 45 jack for internal 10 100 1000M bit Ethernet One DC In jack One 15 pin D sub VGA port for external monitor projector Audio jacks support stereo Mic Jack One 84 pin docking connector which supports DC VGA LAN and USB USBx2 VGA LAN are direct sig...

Page 51: ... C Operating under 0 C by using SSD as the main storage Non operating Environment Temperature 40 C 70 C Operating Humidity 20 90 relative humidity non condensing Depends on temperature Dimensions 328mm W x 277mm D x 40 8mm H Weight 2 5kg with standard Battery Specifications are subject to change without prior notice ...

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