Warranty Policies and Claim Procedures
1-2
•
Damage resulting from improper voltage supply.
•
Damage from improper installation (i.e. Installation done by someone other than the
manufacturer).
•
Non-defective items replaced at the request of the customer.
•
Damage due to accidents.
•
Damage resulting from improper fuel supply (i.e. pressure or contamination).
•
Damage resulting from cracked or broken lines occurring during transport.
•
Damage resulting from use of inadequate or improper fluids (i.e. glycol or oil).
•
Mileage is not covered.
•
Glycol is considered a consumable and will not be covered under warranty policy.
•
Generators carry their own warranty coverage through their own manufactures. Please refer
generator issues to the OEM. Contact information may be found in the Service & Operator
Manual, under ‘Optional Equipment’.
Owner Obligations
•
It is the responsibility of the owner, at the owner's expense, to transport the equipment to the
service facility of an authorized DRYAIR distributor/dealer or alternately to reimburse the
distributor/dealer, for any travelling expenses incurred in fulfilling this warranty.
•
It is the responsibility of the owner to read, understand and implement the maintenance,
safety and operational guidelines as laid out in the, Operation and Maintenance Guide.
•
All parts are to be tagged with warranty claim number and shipped prepaid to DRYAIR
within 30 days.
Manufacturer Obligations
•
DRYAIR reserves the right to continually improve the product’s parts or specifications at
any time without notice or obligation.
