© DreamLine
®
All Rights Reserved
© DreamLine
®
All Rights Reserved
Troubleshooting
Prior to contacting DreamLine® Customer Service, please
have the following information readily available:
- Purchase Order Information
- Name, PO Number, Dealer/Vendor Name, etc.
- SKU/Model Number (see Page 39)
- Factory Part Information (see Page 39)
TIP
Problem/Symptom
Suggested Solution
Missing Parts
•Check all shipping/packaging material for missing parts/components.
•If not found, contact DreamLine Customer Support [1-866-731-2244] to order
factory part replacement.
Door Glass (#01)
does not create a tight seal with
the strike vinyl while in the closed position
Water Leakage:
Hinge side
Water Leakage:
Hinge Assembly (#05)
Water Leakage:
Bottom Sweep Vinyl Seal (#07)
Handle (#02)
feels loose
•Remove the vinyl seals (including the sweep vinyl) from the
Door Glass
(#01)
and place two 5/8” shims under the door glass. Remove the
backplates of the
Hinge Assemblies (#05)
. Remove the door glass and
set on a protective surface. Remove and clean the clear Hinge Assembly
gaskets and the glass around the hinge cutouts. Reset door glass onto
the 5/8” shims. Reinstall backplates and
fully tighten
the hinge bolts by
hand. It is normal to hear the gaskets compress onto the glass. (Page 14)
Reinstall all vinyl seals.
•Confirm the hinge screws were installed into wood reinforcement in the
wall during installation; if not, complete removal and reinstallation may
be necessary. (Page 3)
•Use a level to confirm the
Door Glass (#01)
is plumb; Confirm the
180
˚
Inline Strike Vinyl (#19)
is installed in the correct location so the door
glass creates a tight seal with the vinyl when in the closed position. Be
sure the
Bottom Sweep Vinyl Seal (#07)
is correctly notched to fit
around the
180
˚
Inline Strike Vinyl (#19)
[Page 35]
•The
Door Glass (#01)
may need adjustment to reset the
Hinge
Assemblies (#05)
for overclose to achieve a seal, refer to the Hinge
Assembly Adjustment Procedure [Page 20]
•Confirm the vinyls are notched as instructed and tightly secured to the
Door Glass (#01)
. [Pages 18, 19]
•Direct the water flow away from the area
•Confirm the vinyl is tightly secured to the bottom of the
Door Glass
(#01)
. Also, confirm the distance between the bottom of the Door Glass
and threshold is 5/8" (16mm). Confirm the
Bottom Sweep Vinyl Seal
(#07)
is correctly notched around the
L-Strike Vinyl (#08)
•Direct the water flow away from the area
•Confirm the required vinyl gaskets are present and the handles are tightly
secured to the glass. For a back-to-back style handle, hand tighten the set
screws with an allen key [Pages 15, 16, 34]
Door Glass (#01)
feels
loose in the hinges; the
hinges are pulling out of the wall; Door glass is
not level across the top; sweep vinyl drags; no
clearance between the door glass and the strike
vinyl
38
UNIDOOR MADRID Shower Door and Inline Panel Manual Ver 1 122019
©2019 DreamLine® All Rights Reserved
