operator’s manual
11
Troubleshooting
General
Troubleshooting
Because all pc’s are different, with differing hardware and software, sometimes you may have trouble getting
your SDX100 plug-in to work properly. If this is the case the following suggestions may alleviate the problem.
Check the plug-ins menu and password entry lists to see if the SDX100 has been detected by Soundscape.
If not, try uninstalling the plug-in - go to the Windows control panel and double-click on ‘Add Remove
Programs’, select the SDX100 programme and uninstall it. Next, re-boot the system, and re-install the
SDX100 software
(see ‘Setup’ chapter)
.
The SDX100 library file DrwmSdx100.dll should be located in the plug-ins folder of the Soundscape
software, by default C:Program Files\Soundscape\MixElem\V102 (for Mixtreme), if not then the SDX100
software will not have been installed properly.
It may be that the password has not been entered correctly, an error message ‘Invalid Optional Pass-
word’ will appear - check that the password is correct
(‘Entering the Password’)
.
Contact Details
If, for some reason, you cannot get the software to work try contacting Soundscape technical support:
USA Support
[email protected]
1-800-258-6883
Global Support
[email protected]
(+44) 1268-570808
alternatively, Soundscape provide support on their website that can cover a wide range problems in easy
to use FAQ files. Find these at
http://www.soundscape-digital.com\Support.
If you would like more information about this or other Soundscape products contact :
USA Sales
Global Sales
(+1) 215-468-0896
(+44) 1268-570808
If you would like further information about any of the Drawmer range of Noise Gates, Compressors,
Distribution amplifiers, Micrphone Pre-Amplifiers etc. then visit the Drawmer website:
www.drawmer.com
or contact
