24
SERVICE
INFORMATION
A
Return
Material
Authorization
(RMA)
Number
is
required
on
ALL
PRODUCT
RETURNS
(regardless
of
whether
the
product
is
being
returned
for
repair
or
for
credit).
Product
that
is
received
at
the
factory
without
an
RMA
Number
will
be
returned
to
the
Sender,
unopened.
RMA
Numbers
must
be
used
when
returning
product
for
credit
or
repair.
Use
of
RMA
Numbers
will
ensure
efficient
processing.
When
needing
to
return
your
product
to
R.L.
Drake
Holdings,
LLC.,
please
follow
these
simple
steps
listed
below
(in
the
order
that
they
appear).
SERVICE
REPAIRS
ONLY
CREDIT
RETURNS
ONLY
1.
Contact
R.L.
Drake
Holdings,
LLC.’s
Service
Department
1.
Contact
R.L.
Drake
Holdings,
LLC.’s
Service
Department
in
one
of
three
ways:
in
one
of
three
ways:
A.
Phone:
937
‐
746
‐
6990
A.
Phone:
937
‐
746
‐
6990
B.
Email:
B.
Email:
C.
Fax:
937
‐
806
‐
1576
C.
Fax:
937
‐
746
‐
6990
2.
Request
from
Drake
Service
a
copy
of
the
Product
Return
2.
Request
from
Drake
Service
a
copy
of
the
Product
Return
Authorization
Form.
Authorization
Form.
3.
Complete
the
Product
Return
Authorization
Form
fully.
3.
Complete
the
Product
Return
Authorization
Form
fully.
4.
Return
the
completed
Product
Return
Authorization
Form
4.
Return
the
completed
Product
Return
Authorization
Form
to
the
Drake
Service
Department
using
one
of
the
contact
to
the
Drake
Service
Department
using
one
of
the
contact
methods
listed
in
Step
1.
methods
listed
in
Step
1.
5.
After
completing
Steps
1
through
4,
an
RMA
Number
will
5.
After
completing
Steps
1
through
4,
an
RMA
Number
will
be
assigned
to
you.
be
assigned
to
you.
6.
Securely
pack
the
product
and
mark
the
box
with
your
RMA
6.
Securely
pack
the
product
in
its
original
undamaged
box
Number.
If
shipping
multiple
boxes,
all
boxes
must
be
mark
‐
(returning
the
product
without
its
original
packaging
in
good,
ed
with
the
RMA
Number.
Place
the
RMA
Number
near
the
new
condition
may
cause
the
incursion
of
additional
fees).
return
address
in
large,
bold
(approx.
2”
in
height).
Pack
this
box
within
another
shipping
container
or
box.
Mark
the
shipping
box
or
container
with
your
RMA
Number.
Place
the
RMA
Number
near
the
return
address
in
large,
bold
(approx.
2”
in
height).
7.
Ship
your
“SERVICE
REPAIR
ONLY”
return
to:
7.
Ship
your
“CREDIT
RETURNS
ONLY”
return
to:
R.L.
Drake
Holdings,
LLC.
R.L.
Drake
Holdings,
LLC.
Attn:
Product
Service
Returns
Attn:
Product
Credit
Returns
9900
Springboro
Pike
One
Jake
Brown
Road
Miamisburg,
OH
45342
Old
Bridge,
NJ
08857
*
NOTE:
All
Credit
Returns
are
subject
to
a
15%
Restock
Fee
*NOTE:
All
shipments
are
to
be
PRE
‐
PAID
by
the
sender.
NO
COD’s
will
be
accepted.
IF
YOU
NEED
TECHNICAL
HELP
Call
our
Customer
Service/Technical
Support
line
at
+1
(937)
746
‐
6990
between
8:00
A.M.
and
4:00
P.M.
Eastern
Standard
Time,
weekdays.
Please
have
the
unit’s
serial
number
available.
We
will
also
need
to
know
the
specifics
of
any
other
equipment
connected
to
the
unit.
When
calling,
please
have
the
unit
up
and
running,
near
the
phone
if
possible.
Our
technician(s)
will
likely
ask
certain
questions
to
aid
in
diagnosis
of
the
problem.
Also,
have
a
voltmeter
handy,
if
at
all
possible.
DRAKE
also
provides
technical
assistance
by
Email:
Fax:
(937)
806
‐
1576.
Many
of
the
products
that
are
sent
to
us
for
repair
are
in
perfect
working
order
when
we
receive
them.
For
these
units,
there
is
a
standard
checkout
fee
that
will
be
charged.
Please
perform
whatever
steps
are
applicable
from
the
product’s
Instruction
Manual
before
calling
or
writing
‐
this
could
save
unnecessary
phone
charges.
Please
do
not
return
the
product
without
calling
Drake
Service
and
following
the
steps
above
first;
it
is
preferred
to
help
troubleshoot
the
problem
over
the
phone
(or
by
Email)
first,
saving
you
both
time
and
money.