20
DR
®
PULSE 62V POLE SAW
Always remove the Battery Pack before performing any maintenance, or repairs to your Pole Saw.
Chapter 5: Troubleshooting Your DR PULSE 62V POLE SAW
Most problems are easy to fix. Consult the Troubleshooting Table for common problems and their solutions. If you continue to
experience problems or need repairs beyond these minor adjustments, visit our website at www.DRpower.com or call DR Power
Equipment. Toll Free at:
1-800-DR-OWNER (376-9637)
for assistance.
P
ROBLEM
C
ORRECTIVE
A
CTION
The Motor fails to
start.
Check that you installed the Battery Pack correctly and that the Battery Pack is fully charged.
Make sure that you fully push in the Lock-Off Button before squeezing the ON/OFF Trigger
Switch.
It can take up to one second for the motor to start. Keep the Lock-Off Button and the Trigger
ON/OFF depressed for at least 3 seconds.
The Battery Pack will
not charge.
Check to see if the Battery Pack is all the way into the Charger. Insert the Battery Pack until the
Green LED Light illuminates.
The Charger Power Supply is not in a working outlet. Check the outlet with a lamp or other
appliance.
Check to see if the outlet that you are using for the Charger Power Supply is controlled from a wall
switch.
The surrounding air temperature is too hot or too cold. Move Charger and Battery Pack to a
location where the surrounding air temperature is between 50ºF (10ºC) and +100ºF (+37.8ºC).
The Motor runs, but
the Chain speed Is
slow.
The Battery Pack was probably not at full charge prior to cutting. Charge the Battery Pack, if
necessary.
The Chain tension is too tight. Check and re-tension the Chain.
The Battery loses its
charge quickly.
The Battery Pack was probably not at full charge prior to cutting. Charge the Battery Pack, if
necessary.
Note:
You will need to charge a new Battery Pack 2-3 times to achieve maximum cutting time.
The Battery Pack may be getting old. After some time, you will need to replace the Battery Pack.
Bar and Chain
running hot and
smoking.
The Chain is over tightened. Check and adjust the Chain tension.
Chain Oiling Tank is empty. Check the Oil Level and fill accordingly.
The Lubrication Port is plugged. Check and clean the Port.
The Chain is installed in the wrong direction. Reverse chain so the cutters face the proper
direction.
The Motor runs, but
the Chain is not
turning.
The Chain tension is too tight. Check and re tension Chain.
Bar and/or chain may be damaged. Check the Bar and Chain for damage and replace as needed.
