EN-12
7. Trouble shooting
If the product cannot charge or power other devices, please check according to following
steps:
1. Make sure the power button is turned on.
2. Make sure the AC and DC power buttons are on, viz. the LED on the right of the
button is green
3. Check the battery capacity, if it’s lower than 10%, please recharge the product as
soon as possible.
4. Make sure the load power connected didn’t exceed the limit power of this product,
each port has a limit for the power connected
If you can’t clear the trouble after above steps, please contact our after sale service
center.
Error
code
Cause
Protection Condition
Recovery condition
E01
Over Temperature
Protection
Heat sink Temp≥75
℃
Auto Recover when the
temp≤70
℃
E02
Low temperature
protection
<-8
℃
＞
-2
℃
,self-recovery
E04
Battery Over
temperature
>68
℃
<58
℃
,self-recovery
E05
Battery low
temperature
<-8℃
>-2
℃
,self-recovery
E06
Battery charge over
temperature
>48
℃
<38
℃
,self-recovery
E07
Battery charge low
temperature
<0
℃
>5
℃
,self-recovery
E09
Total voltage too low
<9.6V
>10.5
℃
recover charging.
E18
PV input over voltage
>45V
<40V self-recovery
E25
DC 12V output over
voltage
Battery voltage >13V
Recover by pressing
button
E26
DC12V-1output over
loaded
Load power >140W
Recover by pressing
button
E27
DC12V-1 output over
current
output current >11A or
short-circuit
Recover by pressing
button
E28
DC12V-1 input over
current
Current >-1A
Recover by pressing
button
E29
DC12V-2 output over
loaded
Load power >75W
Recover by pressing
button
E30
DC12V-2 output over
current
Output current > 6A or
short-circuit
Recover by pressing
button
