36
A.
Generally, a single change of state generates a single trap.
Q. How can I associate descriptive information with a point for the RTU granular traps?
A.
The SiteDialer alarm point descriptions are individually defined using SiteDialerEdit.
Q. My SNMP traps aren't getting through. What should I try?
A.
Try these three steps:
1. Make sure that the Trap Address (IP address of the SNMP manager) is defined. (If you
changed the Trap Address, make sure you saved the change to NVRAM and rebooted.)
2. Make sure all points are configured to send SNMP traps.
3. Make sure the SiteDialer and the SNMP manager are both on the network. Use the unit's ping
command to ping the SNMP manager.
Technical Support
12
DPS Telecom products are backed by our courteous, friendly Technical Support representatives, who
will give you the best in fast and accurate customer service. To help us help you better, please take the
following steps before calling Technical Support:
1. Check the DPS Telecom website.
You will find answers to many common questions on the DPS Telecom website, at
http://
www.dpstelecom.com/support/
. Look here first for a fast solution to your problem.
2. Prepare relevant information.
Having important information about your DPS Telecom product in hand when you call will greatly
reduce the time it takes to answer your questions. If you do not have all of the information when you
call, our Technical Support representatives can assist you in gathering it. Please write the information
down for easy access. Please have your user manual and hardware serial number ready.
3. Have access to troubled equipment.
Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us
solve your problem more efficiently.
4. Call during Customer Support hours.
Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. The DPS
Telecom Technical Support phone number is
(559) 454-1600
.
Emergency Assistance:
Emergency assistance is available 24 hours a day, 7 days a week. For
emergency assistance after hours, allow the phone to ring until it is answered with a paging message.
You will be asked to enter your phone number. An on-call technical support representative will return
your call as soon as possible.
End User License Agreement
13
All Software and firmware used in, for, or in connection with the Product, parts, subsystems, or
derivatives thereof, in whatever form, including, without limitation, source code, object code and
microcode, including any computer programs and any documentation relating to or describing such
Software is furnished to the End User only under a non-exclusive perpetual license solely for End User's
use with the Product.
The Software may not be copied or modified, in whole or in part, for any purpose whatsoever. The
Software may not be reverse engineered, compiled, or disassembled. No title to or ownership of the