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21

Firmware Upgrade

8

The firmware upgrade process for the SiteDialer is different than that of a traditional NetGuardian.
Uploading a .mpb file and a .bin file  from the 

MyDPS Firmware Downloads

 page is not recommended,

as doing that will wipe all the voice files stored on the SiteDialer. To restore the voice files due to
uploading a .bin file, use the procedure below in section

 8.1

 as if you were updating the firmware from

scratch.

The Site Dialer Edit software pictured below in section 

8.1

 is included in the firmware update zip file. For

more information, refer to the 

SiteDialerEdit

 user manual.

Create Voice Configurations

8.1

To generate voice config files from currently open configuration:

1. Click on the 

 Generate and Upload Voice

 button at the top of the screen.

2. When prompt appears, select start to send POST request.

Fig. 16

 Send Post Request

3. To upload new web and firmware, type in SiteDialer IP address, user name and password. Select 

Check for new firmware

 to get the latest firmware version.

Summary of Contents for NetGuardian 832/864A

Page 1: ...USER MANUAL SiteDialer for NetGuardian 832 864A Family December 13 2016 Visit our website at www dpstelecom com for the latest PDFmanual and FAQs D UM SDNGV 12001 Firmware Version 1 0A...

Page 2: ...ired by United States copyright laws The material in this manual is for information purposes and is subject to change without notice DPS Telecom shall not be liable for errors contained herein or cons...

Page 3: ...ettings 6 12 via Craft Port 6 1 12 via LAN 6 2 15 TTY Interface 6 3 16 Ethernet Configuration 6 4 17 Quick Start Configuring Your SiteDialer to Receive Alarms from a NetGuardian 7 18 Firmware Upgrade...

Page 4: ...End User License Agreement 13 36...

Page 5: ...lerts will be sent to your phone SNMP traps will also be sent to your SNMP manager Dial right into the SiteDialer to hear your custom voice alerts and acknowledge alarms remotely via DTMF Easy install...

Page 6: ...8 VDC 40 to 70 VDC Other options available upon request Mounting Wall or 19 rack Size 1 RU Interfaces 1 RJ45 10BaseT Half Duplex Ethernet Port 1 DB9 Rear Panel Craft Port 1 RJ11 Telco Jack Visual Inte...

Page 7: ...se refer to the part numbers listed and call DPS Telecom at 1 800 622 3314 SiteDialer D PK VBNGD or D PK SDNGV SiteDialer User Manual D UM SDNGV 12001 SiteDialer Resource CD 6 ft DB9M DB9F Download Ca...

Page 8: ...crews 2 000 6250 01 x 2 Two Metric Rack Screws 2 000 80750 03 x 4 Four 3 8 Ear Screws 1 000 60375 05 x 2 1 2 Amp Fuse 2 741 0500 00 2 Pin Barrier 2 820 00862 02 Optional Accessories 24V Wall Transform...

Page 9: ...5...

Page 10: ...iteDialer you ll need the following tools Phillips No 2 Screwdriver For rack mounting NOTE To install the SiteDialer in one of the wall mount configurations you will also require a wrench or driver ca...

Page 11: ...ount the SiteDialer vertically on the wall Wall Mounting Instructions The rack ears can be rotated 90 for wall mounting or 180 for other mounting options not shown 1 Depending on your order options yo...

Page 12: ...aler also mounts on your 19 or 23 equipment racks Rack Mounting Instructions The SiteDialer mounts onto one side of a 19 or 23 rack using the provided rack ear for either size The ear can be rotated 1...

Page 13: ...ig 5 2 Pinouts for the SiteDialer back panel connections 5 2 1 Power Connection Fig 5 2 1 1 Power connectors and fuse The SiteDialer has one screw terminal barrier plug power connectors located on the...

Page 14: ...from Power Connector A Note that the plug can be inserted into the power connector only one way this ensures that the barrier plug can only be reinserted with the correct polarity Note that the 48V te...

Page 15: ...s To connect the SiteDialer to the LAN insert a standard RJ45 Ethernet cable into the 10BaseT Ethernet port on the back of the unit See Fig 5d If the LAN connection is OK the LNK LED will light SOLID...

Page 16: ...e simplest way to connect to the SiteDialer is over a physical cable connection between your PC s COM port and the unit s craft port Note You must be connected via craft port or Telnet to use the TTY...

Page 17: ...M port options 6 When prompted enter the default user name admin and password dpstelecom NOTE If you don t receive a prompt for your user name and password check the port you are using on your PC and...

Page 18: ...Unit Connection Information Now you re ready to do the rest of your configuration via LAN Plug your LAN cable into the SiteDialer and see Section 9 Logging On to the SiteDialer to continue databasing...

Page 19: ...t IP settings Follow these steps 1 Get a LAN crossover cable and plug it directly into the SiteDialer s LAN port 2 Look up your PC s current IP address and subnet mask and write this information down...

Page 20: ...he via Craft Port subsection of this chapter over IP address on Port 2002 SiteDialer Telnet sessions are established on port 2002 as a security measure For more instructions on initially connecting to...

Page 21: ...ave not done so see the previous sections in this chapter to connect to your SiteDialer either via serial craft connection or over LAN 1 When prompted for the password enter dpstelecom 2 Type C for th...

Page 22: ...o the SiteDialer to database alarm messages 2 Navigate to the Notification Devices tab 3 In an unused row ID enter TCP in the Type column A 4 digit port number in the Pin Rcpt Port column Any port num...

Page 23: ...rdian s configuration locally You will load this configuration into the SiteDialerEdit program in later steps 9 Install and Run the SiteDialerEdit application from the Resource Disk that came with you...

Page 24: ...r NetGuardian s configuration file Find your NetGuardian s saved database 16 Click Ok 17 In the top of the SiteDialerEdit window click Connect Write to Unit 18 Enter your SiteDialer s IP address Login...

Page 25: ...ting the firmware from scratch The Site Dialer Edit software pictured below in section 8 1 is included in the firmware update zip file For more information refer to the SiteDialerEdit user manual Crea...

Page 26: ...er web browser SiteDialer Web Browser 9 The SiteDialer features a built in Web Browser Interface that allows you to view configurations through the Internet or your Intranet You can quickly view point...

Page 27: ...page to avoid entering this each time 2 After connecting to the unit s IP address enter your login information and click OK NOTE The factory default username is admin and the password is dpstelecom 3...

Page 28: ...lowed to simultaneously access the SiteDialer via the Web is 4 Event Log 9 2 Fig 8 2 Event Log Screen The Event Log screen provides you with a log of the last events that have occurred at your NetGuar...

Page 29: ...25 Test 9 3 Fig 8 3 Test Screen From the Test screen you can test the unit s phone connection by entering a phone number for the SiteDialer to call...

Page 30: ...ur configuration settings again Backup Configuration Button that allows you to save backup config bin to your PC Upload Config Firmware Web or Bundle Clickable link that takes you to the Load screen w...

Page 31: ...ween the NetGuardian and SiteDialer Call Settings Call Unit ID Display ID for the Unit Play site name instead of unit id Option to display device name rather than Unit ID when calling out DTMF Passwor...

Page 32: ...y Priority settings designating which notifications to send out first Notify To notify either On Set On Clear or Both Call list Selected Call List associated with point Escalate If escalate is set the...

Page 33: ...ions Status Whether Notification has been enabled Type Whether Notification is set to email snmp or dial out Server Server IP Server Port Email server port or SNMP server port To E mail Email address...

Page 34: ...cts and 2 availability schedules Fig 8 7 Call Lists menu Call Lists Status Whether Notification has been enabled DTMF Password Password set up for acknowledging alarms Schedule 1 to 2 When this Call L...

Page 35: ...Reboot 9 8 Any change to the SiteDialer s IP configuration requires a reboot To Reboot after any changes have been made select reboot tab and prompt will appear Select OK to reboot Fig 8 8 Reboot Prom...

Page 36: ...32 Reference Section 10 Call Flow Chart 10 1 The following flowchart outlines the embedded call script The bracketed text refers to customizable voice prompts that you ll create in SiteDialerEdit...

Page 37: ...Dialer SNMP Trap managers can use one of two methods to get alarm information 1 Granular traps not necessary to define point descriptions for the SiteDialer OR 2 The SNMP manager reads the description...

Page 38: ...3 6 1 4 1 2682 1 4 5 1 2 99 1 1 1 Object 1 Value 1 3 6 1 4 1 2682 1 4 5 1 3 99 1 1 1 Object 1 Value 1 3 6 1 4 1 2682 1 4 5 1 4 99 1 1 1 Object 1 Value 1 3 6 1 4 1 2682 1 4 5 1 5 99 1 1 1 Object Rectif...

Page 39: ...to hardware in most terminal programs and this will not work correctly with the SiteDialer SNMP FAQs 11 2 Q Which version of SNMP is supported by the SNMP agent on the SiteDialer A SNMP v1 Q How do I...

Page 40: ...ve all of the information when you call our Technical Support representatives can assist you in gathering it Please write the information down for easy access Please have your user manual and hardware...

Page 41: ...f End User in connection with this Agreement This Agreement shall be construed and enforced in accordance with the laws of the State of California without regard to choice of law principles and exclud...

Page 42: ......

Page 43: ...lightning unless and to the extent that the product specification provides for resistance to a defined disaster e damage caused by unauthorized attachments or modifications f damage during shipment fr...

Page 44: ...duct manuals Product datasheets Exclusive user forms Expert tips on using your alarm monitoring equipment advanced techniques that will save you hours of work Educational White Papers deliver fast inf...

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