6
800-621-8560
Temperature adjustments are not covered under warranty,
due to the wide
range of ambient conditions.
For warranty inquiries call our Field Service Department at: 1-800-621-8560.
WHEN OPTIONAL 5 YEAR COMPRESSOR WARRANTY APPLIES
1. Provide reimbursement to an ASA for the cost of locally obtained
replacement compressor in exchange for the return of the defective
compressor sent back freight prepaid. Note: Unified Brands does limit
amount of reimbursement allowed and does require bill from local
supply house where compressor was obtained (customer should not
pay servicing agent up front for compressor).
2. Provide repair at the manufacturing facility by requiring that the
defective unit be sent back to Unified Brands freight prepaid. Perform
repair at the expense of Unified Brands and ship the item back to the
customer freight collect.
3. Furnish complete condensing unit freight collect in exchange for the
return of the defective compressor sent back freight prepaid.
(Decisions on whether or not to send complete condensing units will be
made by a Unified Brands in-house service technician).
WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES
Unified Brands will provide reimbursement of labor invoiced to an ASA for any
customer that has an optional labor extension of our standard warranty.
(Contracted rates do apply) Unified Brands offers both 1 and 2 year extensions
on Randell equipment. Labor extensions begin at the end of our standard
warranty and extend out 9 months to 1 calendar year or 21 months to 2
calendar years from date of purchase. Please contact Randell technical
service hotline at 1-800-621-8560 for details and any question on
Authorized
Service Agents (ASA)
.
WHEN EXPORT WARRANTIES APPLY
1. Randell covers all non-electrical components under the same
guidelines as our standard domestic policy.
2. All electrical components operated on 60 cycle power are covered
under our standard domestic policy.
3. All electrical components operated on 50 cycle power are covered for
90 days from shipment only.
4. Extended warranty options are not available from the factory.
ITEMS NOT COVERED UNDER WARRANTY
1. Maintenance type of repairs such as condenser cleaning, temperature
adjustments, clogged drains and unit leveling.
2. Unified Brands does not cover gaskets under warranty. Gaskets are a
maintenance type component that are subject to daily wear and tear
and are the responsibility of the owner of the equipment. Because of
the unlimited number of customer related circumstances that can cause
gasket failure all gasket replacement issues are considered non-
warranty. Unified Brands recommends thorough cleaning of gaskets
on a weekly basis with a mild dish soap and warm water. With proper
care Randell gaskets can last up to two years, at which time we
Summary of Contents for Unified Brands Randell BC-10
Page 2: ......
Page 27: ...unifiedbrands net 27 Electrical Diagram ...
Page 28: ...28 800 621 8560 Electrical Diagram cont ...
Page 29: ...unifiedbrands net 29 Electrical Diagram cont ...