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Troubleshooting
Check that the telephone cord is undamaged and properly plugged in. Disconnect any
additional equipment, extension cords and other phones. If the problem is resolved, the
fault is with some other equipment.
Test the equipment on a known working line (e.g. at a neighbour’s house). If the equipment works
there the fault is probably with your telephone line. Please report this to your network operator.
No number shown when ringing
- This function requires a Caller ID subscription from your service provider.
- A switchboard cannot usually pass on incoming numbers.
Warning signal during call/Cannot connect
- The batteries may be running low (recharge the hand unit).
- The hand unit may be nearly out of range. Move closer to a base unit.
- Try turning the
ECO Mode
function off under System settings.
Telephone does not work
- Check that the adapter and telephone cord are connected to the base unit and to their
respective wall sockets.
- Check that you have selected Tone Dial, see System Settings/Dial.
- Check the charge status of the handset batteries.
- Try connecting another telephone, known to be in working order, to the line socket.
If that phone works then it is likely that this equipment is faulty.
The telephone continues to ring
- Some of the telephone’s ringers do not follow the line signal, which means that the
signal may continue for up to 10 seconds after answering a call.
SMS does not work
- In order for this feature to function, you must subscribe to the SMS service from your
network provider.
- Check that the correct telephone number is stored for each service.
The answer machine is not answering
- Memory may be full. Listen to/delete your messages.
- Check that the adapter/phone cord is connected correctly.
- Check that the answer machine is switched on.
The answer machine does not respond to remote access
- Check that you are using a tone dial telephone.
- Try holding the buttons down longer, approximately 1 second per digit.
If the telephone still does not work, contact the place of purchase for service. Don’t forget
the receipt or a copy of the invoice.
