Doro ip880dect ahs, User Manual

Page: 18 / 64

17
www.doro.com
English
Troubleshooting
The following is a list of solutions to the most common issues that you may experience.
Most of the problems you can easily solve yourself, whereas others require that you contact
your service provider.
Problem Possible Causes Possible Solutions
The handset
display is black.
Handset is in power
saving mode.
Battery is drained.
Power is not turned
on.
1.
2.
3.
Press any key.
Charge the battery.
Check that the battery is inserted with
connectors facing the correct way.
Long-press
L
.
1.
2.
3.
The handset does
not charge.
The charger is not
powered.
Battery is not
inserted correctly.
1.
2.
Check that the power cord is connected
properly to the charger, and that power
is turned on.
Check that the battery is inserted with
connectors facing the correct way.
1.
2.
The handset
registration failed,
and the status
indicator on the
display is black.
Handset is out of range
of the gateway.
Move the handset closer to the gateway,
place it in the charger, and reset the
gateway.
The display reads,
"Searching for
Gateway".
Handset is out of
range of the gateway.
Gateway is not
powered.
1.
2.
Move the handset closer to the gateway.
Plug gateway into a power outlet. (If
possible, a continuous power outlet.)
1.
2.
The POWER
indicator on the
gateway is not lit.
Gateway is not
powered.
Check that the gateway power cord is
connected properly, and that the adapter is
plugged into a power outlet. (If possible, a
continuous power outlet.)
I cannot make
landline calls.
The landline cable is
not connected.
The landline is out
of order.
1.
2.
Check that the landline cable between
the Line port on the gateway and the
telephone wall outlet is connected
properly.
Contact your landline provider.
1.
2.
I cannot receive
landline calls.
The country setting is
wrong.
Check that you have chosen the country
that you are in. Open the
System
settings
menu, choose
Country
selection, and then choose the country
that you are in.
There is no audio
when I make
Internet calls.
The router blocks
audio.
Use port forwarding. Check your router’s
user manual to see how to configure port
forwarding.