Packaging/return
Technical Manual
73
HAC Standard fixing - 02/2018
dormakaba c-lever pro
11 Packaging/return
Improperly packed assembly groups and devices may produce extra costs due to damage dur-
ing transport.
Please observe the following instructions when sending dormakaba products.
dormakaba is not liable for damage to products which is due to inadequate packaging.
11.1
Preparing a device to be returned
•
Before returning, carry out a reset (INI reset) on the device.
11.2
Complete devices
The original packaging is specially made for the device. It provides optimum protection
against transport damage.
Always use the original packaging to return the device!
If this is not possible, you must provide packaging which will prevent any damage to the
device.
•
Use a sturdy, thick-walled transport case or a box. The transport case should be large
enough to allow 8–10 cm clearance between the unit and container wall.
•
Wrap device in a suitable foil or place in a bag.
•
Pad heavily around the device with foam padding or air bags, for example. The device
must not be able to move around within the packaging.
•
Use dust-free, environmentally friendly fill material.
11.3
Electronic component assemblies
ESD-sensitive electronic component assemblies such as PCBs and readers should be stored,
transported and shipped in suitable anti-static packaging. Electronic component assemblies
must be packed at ESD-protected workstations. This should be carried out by persons who
are familiar with and comply with general ESD protection regulations.
Electronic component assemblies must be returned in packaging with sufficient ESD protec-
tion to
•
make warranty claims in the event of malfunctions of any type.
•
Delivery of replacements for electronic PCBs and components in replacement procedure.
Electronic components shipped in packaging without adequate ESD protection will not be
analysed or repaired to maintain a high quality standard; they will be taken directly to dis-
posal instead.
11.4
Labelling
Including all returns paperwork and labelling the package correctly enables us to process your
case quickly. Please ensure that a delivery note is enclosed in each package. The delivery note
should contain the following information:
•
Number of devices or components in each package.
•
Article numbers, serial numbers, designations, order number.
•
Address of your company/contact person.
•
Reason for return, e.g. repair exchange.
