www.dolphinsolutions.co.uk
O & M MANUAL
DOLPHIN
ALAVO
15
TA P
Q
If the tap will not work?
A
Firstly, ensure the water supply is on and that all shutoff
valves are on, so that the valve position is parallel to the pipe.
This includes the valves in the hot loop. If it is, then check the
tap is connected to the power supply and make sure all
connections are pushed tightly together.
Q
The tap is dripping?
A
This is normally due to the solenoid which is a serviceable
part, (see section “Alavo Tap Unit” of the O & M manual). Or
it could be either the spring, or there could be something
keeping the diaphragm open. If it is still dripping, please
contact us and ask for a replacement solenoid.
Q
The water flow is poor?
A
This could be due to the water pressure in the building,
1 to 3 bar is recommended. If the water pressure is normal,
check the solenoid has not been done up too tightly. Or
check to make sure the aerator is clean, (see section “Alavo
Tap Unit” of the O & M manual).
Q
Tap self-activating?
A
The tap will self-activate if the sensor is too close to the
sink, this is because it picks up a reflection off the surface. You
can tilt the sensor slightly so it does not self-activate. The
recommended height from the sensor to the sink is 300mm.
S O A P D I S P E N S E R
Q
No soap?
A
Firstly, check the power supply is connected, if so, then
check the soap dispenser is plugged in. You can check to see
if it has power by pressing the grey button on the soap
dispenser.
Q
You can hear the soap pump but no soap comes out, or
it is coming out too thick?
A
Check that there is actually soap connected to the pump,
if so, make sure it is Dolphin Foaming Soap, any other soap
will not work correctly. If it is too thick, clean the compressor.
(See section “Cleaning the compressor” of the O & M
manual). If the soap is wrong, drain it out, (see ‘clean the soap
tank’ of the O & M manual).
