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3. The transmitter has no range or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order parts,
please contact customer service at (888) 811- 9111
or go to www.dogtra.com.
- The range indicated on the unit’s box is for flat
terrain. Heavy brush, trees, hills, or moisture will
affect the range of your unit. For best range, hold
the transmitter vertically above your head, and/or try
moving to higher ground.
- Any electrical conductors will affect the range, such
as cars, chain-link dog runs, metal building, and radio
towers. For best results, operate away from these
structures.
4. My unit is not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter, and the charging port needs to be
looked at. If you suspect your charger/splitter is not
functioning properly please contact customer service
at [email protected] or (888) 811-9111. You can send in
your charging units to have us inspect them.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is wobbling,
broken, or missing, you will need to send the unit in to
the Repair Department. The charging port must
be clean prior to charging. If the dog is in salt-water,
be sure to rinse the receiver and charging port with
clean water.
Summary of Contents for T&B DUAL
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