25
3. The transmitter has no range, or the stimulation is
weaker when my dog is farther away.
&KHFNWRVHHLI\RXU¿QJHUVDUHWRXFKLQJWKHDQWHQQD
as the range may decrease substantially.
7KHUDQJHLQGLFDWHGRQWKHXQLW¶VER[LVIRUÀDWWHUUDLQ
OLQHHDY\EUXVKWUHHVKLOOVEXLOGLQJVDQG
or moisture will affect the range of your unit. For the best
range, hold the transmitter vertically above your head,
DQGRUWU\PRYLQJWRKLJKHUJURXQG
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal buildings, and radio towers.
For the best results, operate away from these structures.
4. My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside the
FKDUJLQJSRUWVKRXOGVWDQGVWUDLJKWXSDQG¿UPLQWKH
center. If the pin is wobbly, broken or missing, you will
need to send the unit in to the repairs department.
- The charging port must be clean prior to charging, clean
out any dirt with a cotton swab and some rubbing alcohol.
If your dog was in salt-water, be sure to rinse the receiver
and charging port with clean water.
- For Dogtra units over two years old from the purchase
date, the batteries may need to be replaced. You can replace
them yourself by contacting Dogtra for a replacement
battery. Damages incurred to the unit due to improper
battery installations are not covered under the warranty.
Dogtra strongly recommends sending the unit in for
inspection.
5. My dog has skin irritation.
7KLVPD\EHGXHWRDQLPSURSHU¿W,I\RXUGRJH[KLELWV
signs of skin irritation, consult with a veterinarian.
2QFHWKHGRJ¶VVNLQUHWXUQVWRDQRUPDOFRQGLWLRQFRQWLQXH
to use the collar and check your dog’s neck each time you
use the unit.
