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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the receiver is turned on. Place the
two red dots together to activate the receiver.
Push the blue button on the transmitter until it
illuminates to activate the transmitter.
- Be sure the collar strap is tight enough so both
contact points are touching the dog’s skin.
- The contact points may be too short for the dog.
To place an order for longer contacts appropriate
for your dog, please call +33 (0)1 30 62 65 65.
- If you are already using the longest contact point
available, you might need to trim down the hair
on the dog’s neck so both contact points are
touching the dog’s skin.
- The intensity level may be too low for your dog.
Keep increasing the stimulation until the dog
responds usually by neck movement, head
shaking, looking over his shoulder, etc. (response
may be very subtle so pay attention.)
TROUBLESHOOTING GUIDE
69
TROUBLESHOOTING GUIDE
2. The test light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dogs, or
your skin very thick, so you may need to try the
unit on your fingertips where sensitivity is higher.
Be sure both contact points are touching your
fingertips.
- The battery may be low, check the LED light for
battery life.
- If you have a full charge, and you have done all
of the above, your unit may need to be serviced.
Please contact Customer Service at info@dogtra-
europe.com or call +33 (0)1 30 62 65 65.
3. The transmitter has no range, or stimulation is
less when the dog is farther away.
- The antenna(s) may be damaged.
- To order parts please contact Customer Service at
+33 (0)1 30 62 65 65.
- The range indicated on the unit’s box is for flat
terrain. Heavy brush, trees, hills or moisture will
affect the range of your unit. For best range, hold
the transmitter vertically above your head.
Try also moving to higher ground.
Summary of Contents for 620NCP
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