Dogtra 4500 EDGE, Owner'S Manual

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65
TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the receiver/collar is turned on. To turn the receiver/collar on,
hold down the on/off button until the green LED indicator turns on.
- Be sure the strap is on the dog tight enough so that both contact points
are touching the dog’s skin.
- The contact points may be too short for your dog’s thick or long coat.
Use the included contact point extensions to extend the length of the
contact points. If you are already using longer contact points, you may
need to trim the hair on the dog’s neck, so that both contact points are
touching the dog’s skin.
- The intensity level may be too low for your dog. Increase the
stimulation until the dog responds, usually by a neck movement, head
shaking, or looking over the shoulders. The response may be very
subtle.
2. The LED indicator light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dog’s. You may need to try the
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stimulation level. Be sure both contact points are touching both of your
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- The battery may be low, check the LED indicator light on the
transmitter and receiver/collar for battery life.
- Make sure the receiver/collar is coded to the transmitter. To code the
receiver/collar to transmitter see section 11. Code Setting.
- If you have a full charge, and you have done all of the above, your unit
may need to be serviced. Please email us at info@dogtra-europe.com,
or call customer service at
+33(0)1 30 62 65 65 .