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2-Year Limited Lifetime Warranty
Dogtra provides the original purchaser with a 2-Year Limited Lifetime
Warranty for the 175NCP, 180NCP, 200NCP Gold/C Series, 210NCP
Series, 280NCP/C Series, 300M Series, 1400NCP Series, 1500NCP Series,
1600NCP Series, 1700NCP Series, 1800NC Series, 1900NCP/S Series,
2000T&B Series, 2200NCP Series, 2300NCP Series, 2500T&B Series,
3500NCP Series, SureStim Series, ARC, COMBO and the EDGE RT. The
warranty begins from the date of purchase. For the first two years,
coverage is for both parts and labor on warranty repair services.
Accessories such as chargers, splitter cables, antennas, straps, and
batteries are covered for the first year only. After the first two years, the
Limited Lifetime Warranty covers parts only and does not cover labor fees
and accessories. All shipping fees incurred, the cost of the accessories
after the first year, and labor fees associated with out of warranty
repair work are the customer’s responsibility. Labor fees will be variable
depending on the extent of the work required. The Limited Lifetime
Warranty expires 5 years after a model is discontinued from production
by Dogtra.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to
initiate repair work under warranty. To register your Dogtra product, log
onto our website at www.dogtra.com, click on the warranty registration
link, and fill out the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a computer, you
can call our toll free number at 1-888-811-9111, and one of our customer
service representatives will register the product for you. If you were
unable to register your product within 30 days of purchase, we will accept
all products for repair with a proof of purchase. We strongly recommend
keeping the original receipt. If your product is not registered and a proof
of purchase is not available at the time of service, Dogtra will estimate
the age of the unit by the serial number. Serial number estimates can
differ from the actual purchase date. A serial number estimate is the only
method of determining an approximate date of purchase without product
registration or a proof of purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought
secondhand or as a resold product. Dogtra DOES NOT replace defective
units or provide refunds for products purchased from us after 30 days
WARRANTY AND
REPAIR INFORMATION
- For Dogtra units over two years old from the
purchase date, the batteries may need to be
replaced. You can replace them yourself by
contacting Dogtra. But, damages incurred to the unit
due to improper battery installation are not covered
under any warranty and any other unauthorized
servicing or tampering with the unit voids your
limited lifetime warranty. This will be up to the user's
discretion. If you are still having problems after
replacing the batteries, Dogtra strongly recommends
sending the unit in for inspection.
