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Dogtra DOES NOT cover the cost of shipping outside of the Continental
United States. Issues of replacement and refunds on units purchased less
than 30 days from an authorized dealer must be addressed to the dealer
directly. If the products purchased from an authorized dealer are after 30
days from the date of purchase, please send the units to Dogtra for service
and repair. Dogtra DOES NOT cover the cost of repairs and replacements
due to misuse by the owner or dog, improper maintenance, and/or lost
units. Any water damage on the water resistant transmitters of the 175NCP,
180NCP, 200NCP Series, 1400NCP Series, 1500NCP Series, iQ Pet Series,
Handsfree Remote Controller, and BALL TRAINER, and the water resistant
receivers of the RRS, RRD, RR DELUXE, and BALL TRAINER, will not be
covered. All replacement costs for either the transmitter or receiver will be
the owner’s responsibility. The warranty is void if the unit has been altered
or an unauthorized person has damaged the unit while attempting repair
work. Battery replacement by the customer during the first year of the
2-Year Limited Lifetime Warranty is not recommended. If the customer
chooses to replace the batteries, any damage to the unit during the
change-out by the owner will void the warranty. The removal of serial
numbers from any Dogtra products will void the warranty. Dogtra reserves
the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide” in
the Owner’s Manual and call customer service at 1-888-811-9111 for technical
support before sending it to Dogtra for service. The cost of shipping
products under warranty back to Dogtra is the customer’s responsibility.
Dogtra is not responsible for units damaged or lost in transition to Dogtra.
Dogtra is not responsible for loss of training time or inconvenience while
the unit is in for repair work. Dogtra does not provide loaner units or
any form of compensation during the repair period. A copy of the sales
receipt showing the purchase date may be required before warranty work
is initiated. Please include a brief explanation outlining the problem and
include your name, address, city/state/zip code, daytime phone number,
evening phone number, and email address. Or you can visit our website
at www.dogtra.com for a service request form. If the repair costs are not
covered under warranty, we will call you for payment information and
authorization. For any questions concerning your Dogtra products, call us
toll free at 1-888-811-9111, M-F 8:00AM - 4:30PM, Pacific Standard Time, or
email us at repair@ dogtra.com for specific repair inquiries.
