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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
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Make sure the receiver is turned on. Place the two red
dots together to activate the receiver. Push the blue
button on the transmitter until it illuminates to activate
the transmitter.
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Be sure the collar strap is tight enough so both contact
points are touching the dog’s skin.
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The contact points may be too short for the dog. To
place an order for longer contacts appropriate for your
dog, please call 1-888-811-9111. If you are already using
the longest contact point available, you might need to
trim down the hair on the dog’s neck so both contact
points are touching the dog’s skin.
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The intensity level may be too low for your dog. Keep
increasing the stimulation until the dog responds
usually by neck movement, head shaking, looking over
his shoulder, etc. (response may be very subtle).
2. The test light comes on, but I do not feel any
stimulation.
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Your tolerance may be higher than your dogs. We
recommend placing both contact points on your inner
wrist, where the sensitivity is higher, in order to test the
unit.
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The battery may be low, so check the LED light for
battery life.
3. The transmitter has no range, or stimulation is less
when the dog is farther away.
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The antenna(s) may be damaged. To order parts,
please contact customer service at (888) 811- 9111 or
go to www.dogtra.com.
