34
TROUBLESHOOTING GUIDE
4. My collars are not holding a charge.
- The batteries might not be charged properly,
or the charger, splitter and the charging port
needs to be looked at. If you suspect your
charger/splitter is not functioning properly
please contact Customer Service at
[email protected] or (888) 811-9111. You
can send in your charging units in to have us
inspect them.
- The charging pin may be damaged. Inside
the charging port, there is a metal pin that
should be standing straight up and stiff. If
the pin is wobbling, broken or missing, you
will need to send the unit in to the Repair’s
Dept. The charging port must be clean prior
to charging, clean the dirt out with a cotton
swab and some rubbing alcohol. If the dog
is in salt-water, be sure to rinse the receiver
and charging port with clean water.
- Your batteries may need to be replaced.
You can replace them yourself by ordering
the parts from Dogtra. This is the only time
you should open the unit, any other
unauthorized servicing of the unit voids your
limited lifetime warranty.
35
WARRANTY AND REPAIR INFORMATION
LIMITED LIFETIME WARRANTY
(Applicable for units purchased after December
31, 2005 that are registered within 30 days of
original purchase).
To quality for the Limited Lifetime Warranty:
Product registration must be completed online
at www.dogtra.com or via telephone at
(888) 811-9111. For international customers,
please call us at (310) 534 -0101.
Dogtra’s Limited Lifetime Warranty
provides:
- 1-year warranty for batteries.
- 1-year warranty for the Yapper Stopper No-
Bark collars.
- 2-year warranty for parts and labor awarded
to the original retail purchaser of the e-
collars.
Dogtra’s Limited Lifetime Warranty does not
provide its warranty if the product is not
registered within 30 days of purchase and/or
if the product is resold. The warranty will
become void and all repairs will be subject to
WARRANTY AND
REPAIR INFORMATION
Summary of Contents for 2300NCP Advance Series
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