71
Othe
rs
Support
Warranty and After-Sales Service
･
FOMA terminal is provided with a written
warranty. Make sure that you receive it. Check
the written contents and items such as "
販売店
名・お買い上げ日
(Shop name/date of
purchase)" and keep it in a safe place. If it does
not contain the necessary information,
immediately contact the shop where you bought
it. The warranty is valid for a period of one year
from the date of purchase.
･
This product and all accessories are subject to
change, in part or whole, for the sake of
improvement without prior notice.
✜
When problems occur
Before requesting repair, read the section on
"Troubleshooting" in this manual or in "
使いかたガ
イド
(Guide)" installed in FOMA terminal (in
Japanese only). If the problem still persists, contact
"Repairs" on the last page of this manual (in
Japanese only).
✜
If the result of inquiries indicates that a
repair is required
Take your FOMA terminal to DOCOMO-specified
repair office. Be sure to check the opening hours of
the office before you go. Note that, repair may take
longer time depending on the state of damage.
In the warranty period
･
FOMA terminal is repaired at no charge subject to
the conditions of the warranty.
･
The warranty must be presented to receive
warranty service. The subscriber is charged for
the repair of items not covered in the warranty or
repairs of defects resulting from misuse (damage
of the display/connector, etc.), accident, neglect,
etc. even during the warranty period.
･
The subscriber is charged even during the
warranty period for the repair of failures caused
by the use of devices or consumable items that
are not DOCOMO-specified.
Repairs may not be possible in the following cases.
･
When judged as malfunction due to moisture at
the repair office (e.g. when detected in a moisture
seal reaction)
･
When corrosion due to moisture, condensation,
perspiration, etc. is detected, or if any of the
internal boards are damaged or deformed
(repairs may not be possible if external
connection jack (earphone/microphone jack) or
display is damaged, or the terminal outer case is
lifted)
*
Even in case that a repair is possible, since those conditions
are outside the range of the warranty, a repair is charged.
After expiration of the warranty
All repairs that are requested are charged.
Replacement parts
Replacement parts (parts required to maintain the
product functions) are basically kept in stock for at
least 6 years after termination of production.
However, repair may not be possible due to lack of
repair parts etc.
Warranty
After-Sales Service
