* Unavailable from land-line phones, etc.
■
From DOCOMO mobile phones (In Japanese only)
Repairs
■
From land-line phones (In Japanese only)
* Unavailable from part of IP phones.
For loss, theft, malfunction, and inquiries while overseas (24-hour reception)
(Business hours : 24 hours (open all year round))
0120-800-000 (toll free)
General Inquiries
<Rakuraku phone center>
(Business hours : 9:00 a.m. to 8:00 p.m. (open all year round))
■
Mobile phone/land-line phone (In Japanese only)
* Unavailable from part of IP phones.
0120-6969-37
(No prefix) 113 (toll free)
●
Please confirm the phone number before you dial.
●
For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo shop etc. near you on the NTT
DOCOMO website.
NTT DOCOMO website https://www.nttdocomo.co.jp/english/
2016.7 (1st Edition)
-8000120-0151
*
-81-3-6832-6600
*
(toll free)
International call access code
for the country you stay
* You are charged a call fee to Japan when calling from a land-line phone, etc.
※
If you use F-02J, you should dial the number
＋
81-3-6832-6600 (to enter '
＋
', Touch and long-push the '0' key).
●
From land-line phones <Universal number>
●
If you lose your terminal or have it stolen, immediately take the steps necessary for suspending the use of the terminal.
●
If the terminal you purchased is damaged, bring your terminal to a repair counter specified by DOCOMO after returning to Japan.
* You might be charged a domestic call fee according to the call rate for the country you stay.
※
For international call access codes for major countries and universal number international prefix, refer to DOCOMO International Services website.
Universal number
international prefix
●
From DOCOMO mobile phones
docomo "Anshin" Mission
"Safe and secure world for all with mobile"
