MOST COMMON PROBLEMS
2) BATTERY - Your battery has a 6 month warranty
1- POSITIONING KEY
At the top of the battery there is a positioning key (black piece of plastic about 1 cm
in height). Make sure that this piece is always present (you should not break the
positioning key to insert the battery into the device but rather you should slide it into
the groove provided). If the positioning key is broken, do not insert the battery into the
device! Send your entire device to our After-Sales Service.
1) SCREEN CONTRAST
Symptoms
- Black screen
- Blank message: "Check" appears
What to do
- Device off
- Press and hold down the ON/OFF button for 3 seconds (language menu
appears)
- For generations 4-5-6: Channel 2, adjust the contrast with + and -
- For generation 3: Channel 3, adjust the contrast with + and -
Positioning key
Generations
4-5-6
Generation
3
3- RECHARGEABLE BATTERY DOES NOT HOLD A CHARGE
Your battery appears to be charged (battery gauge is full on the screen) but your stimulator shuts down
in the middle of a session. This means that your battery no longer holds a charge: it is out of service. You
just need to order a new one from our online shop at www.compexstore.com.
2- RECHARGEABLE BATTERY CONNECTOR
Only for generation 5 (other generations use disposable batteries)
Symptoms
- Device does not turn on
- Charges intermittently
What to do
- Open the lid
- Remove the battery
- Straighten out the metal rods
3) SOUND
Symptoms
- No music, no beep
What to do
- Turn device off
- Press and hold down the ON/OFF button for 3 seconds (language menu
appears)
- For generations 4-5-6: Channel 3, adjust the sound with + and -
- For generation 3: Channel 4, adjust the sound with + and -
Generations
4-5-6
Generation
3
