4) CABLES
For all generations (3-4-5-6)
Symptoms
- No stimulus current on the electrode
- Signal on screen (cf. photos), alternation of the 2 signals with a beep
What to do
- Place the electrodes on your skin -> Signal stops due to closed circuit
- Check the connections on the electrodes: if you connect the cable to a
large electrode, make sure that you do not connect both outputs (pin or
snap connectors) to the same electrode
- At the point of connection with the device, move the cable (top to
bottom and left to right), if the signal appears -> cable is defective
- If the electrode has a snap connector, make sure that the snap does not
detach from the electrode unexpectedly -> if the cable snap connector is defective, the cable must be
changed
If your cable is defective, you can order new ones from our online shop at
www.compexstore.com.
For any tips on using your device or questions about a possible malfunction, we also
advise you to contact our technical support hotline ([email protected]) or
consult the instructions for your device.
If, despite taking these actions, the malfunction persists, print out the "After-Sales
Service Product Return Form" and fill it out with the help of the After-Sales Service
terms and conditions.
Send in your device along with the After-Sales Service product return form and don't
forget your payment.
REMINDER OF WARRANTY CONDITIONS:
- The device and the Mi sensor have a 24 month warranty against any manufacturing and assembly
defects (except for exceptional conditions). The battery, the cables and the charger have a 6 month
warranty. The warranty shall only be honoured upon presentation of the purchase invoice or receipt,
accompanied by the duly completed Return Form.
- The warranty does not cover damage due to improper conditions of use or use for a purpose other
than that what is intended for this type of device.
- The warranty does not cover any damage due to outside factors such as storms, floods and other
disasters or accidental breakage of the equipment.
- It does not cover any problems caused by the use of unsuitable consumables and accessories. We
advise you to use the same consumables as those recommended by DJO France.
- The warranty does not cover replacement of consumables and certain cables.
- The warranty does not cover any repairs performed by anyone else other than DJO's Repair Service.
- All merchandise sold shall travel at your own risk.
