Dish Network HD34-310, User Manual

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Page 41
Troubleshooting Tables
V-Chip/Parental Controls
Sound OK, but the picture is poor. • Check antenna connections. Make sure all of the cables are firmly connected to the
jacks.
• Try adjusting sharpness function to improve weak signals.
Volume buttons not adjusting volume louder. • Check to make sure volume isn’t limited by the maximum volume feature.
Picture not moving. • You have activated the Freeze feature by pressing SELECT/OK on the remote. Press
any button to “unfreeze” the picture.
• Check whether the pause feature on your DISH Player-DVR or VCR is activated.
Black box appears on the screen. • Closed-captioning might be enabled on either your monitor or your satellite receiver.
Check Closed Caption in the Setup menu. Go to page 30 for more instructions. Check
your satellite receiver’s User’s Guide.
Closed caption is not working • Closed caption is available only on 480i inputs through the monitor. Check your User’s
Guide for you DISH Network satellite receiver for details.
Freeze button not working. • The freeze feature is not available for Component video (CMP1 or CMP2) or DISH
DVI inputs.
What is Happening What to Do
Ratings limits don’t work. • You must lock the settings. Go to the MAIN MENU (press MENU on your remote),
select Parental Control, select Lock Parental Controls.
• The V-Chip Parental Control is not available for DISH DVI, CMP1, or CMP2 inputs.
Your DISH DVI-equipped DISH Network satellite receiver provides parental controls
for the DISH DVI input. See the User’s Guide that came with your satellite receiver.
Password lost or forgotten. • If you forget your password, press MENU, then select Parental Control (the password
entry screen appears). Simultaneously press and hold CH+ and VOL+ on the monitor’s
front panel for 3 seconds. The Parental control menu appears on the screen, and you
can re-enter a password via Lock Parental Controls.
V-Chip blocks non-violent programs. • Maybe the movie was given an NR (Not Rated) status. After you block movie ratings,
you must set NR to View separately in order to view movies with an NR rating.
What is Happening What to Do