12
4 Troubleshooting and technical data
4
Troubleshooting and technical data
4.1 Before you send in the appliance
Before contacting us or even sending the appliance to us, use the table to
check whether you can correct the problem yourself.
4.2 Warranty
The statutory warranty regulations in accordance with the EU Directive
1999/44/EC apply.
In non-EU countries the minimum requirements of the warranty in the re-
spective country apply.
4.3 Disposal
Dispose of the appliance in compliance with the environmental
protection laws of your country. Electrical waste may not be dis-
posed of together with domestic waste. Use local old-appliance
collection points instead.
The filters are made from environment-friendly materials. You can dispose
of these — as opposed to the appliance — in your domestic waste unless
you have cleaned up substances that are prohibited from disposal in this
way.
4.4 Technical data
Technical and design specifications
may be changed in the course of contin-
uous product improvement.
© Royal Appliance International GmbH
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the
appliance and disconnect it from the mains before starting troubleshoot-
ing.
Problem
Possible cause / solution
The cleaning re-
sults are unsatis-
factory in spite of
the appliance
working correct-
ly.
The bypass vent (Fig. 5) is open.
Close the bypass vent (Fig. 5).
The attached nozzle is unsuitable.
Change the nozzle,
Chapter 2.1, ‘Assemble appli-
ance and adjust nozzles to surface’
.
The collar brush of the floor nozzle is not in a posi-
tion appropriate to the type of floor (Figures 9 – 10).
Adjust the position of the collar brush to the type of
floor using the floor nozzle switch (Figures 9 – 10).
The dust container is full.
Empty and clean the dust container
Chapter 3.1,
‘Emptying and cleaning the dust container’
.
The filters are dirty.
Clean the filters,
Chapter 3.1, ‘Emptying and
cleaning the dust container’
that is
Chapter 3.2,
‘Cleaning / changing the exhaust filter’
.
Nozzle, telescopic tube or suction hose is blocked.
Remove the obstruction. If necessary, use a long
wooden stick (e.g. a broomstick) to do this.
Problem
Possible cause / solution
Cleaning / emp-
tying display
lights up (Fig.
16).
The dust container is full.
Empty and clean the dust container
Chapter 3.1,
‘Emptying and cleaning the dust container’
.
The filters are dirty.
Clean the filters,
Chapter 3.1, ‘Emptying and
cleaning the dust container’
or
Chapter 3.2,
‘Cleaning / changing the exhaust filter’
.
Nozzle, telescopic tube or suction hose is blocked.
Remove the obstruction. If necessary, use a long
wooden stick (e.g. a broomstick) to do this.
The vacuum
cleaner stops
suddenly.
The overheating protection has tripped (possibly
due to blocked suction channels, filters, or similar).
1.
Switch the appliance off and pull the plug out of
the socket.
2.
Remove the cause of overheating (e.g. by dis-
assembling telescopic tube and suction hose
and removing the obstacle and/or cleaning fil-
ters).
3.
Wait approx. 45 minutes until the appliance has
cooled off.
4.
After the appliance has cooled off, you may
switch it on again.
NOTE:
If you cannot solve the problem following these instructions, contact our
customer services (
Page 38, ‘International Service’
).
Type of appliance
: bagless cylinder vacuum cleaner
Model name
: Centrino Cleancontrol 2
Model number
: M2991 [-0/-1/.../-8/-9]
Voltage
: 220-240 V ~, 50/60 Hz
Power
: 1,200 W nom. – 1,800 W max.
Max. available dust container
capacity
: approx. 1.6 litres
Power cord length
: Approx. 5 m
Weight
: approx. 3.5 kg
M2991 0-9.book Seite 12 Mittwoch, 26. September 2012 9:48 09