50
8 Troubleshooting
8
Troubleshooting
8.1 Before you return the appliance
Before contacting your authorised Dirt Devil dealer, Dirt Devil service partner or appliance market, first
check the following table to determine whether you can solve the problem yourself.
WARNING:
Risk of injury! Never use a faulty appliance! Always switch off the appliance, set it to the neutral
position, and disconnect it from the mains before starting troubleshooting
Z
Chapter 6, “After use”
.
Problem
Possible cause
Solution
The appliance
does not switch
to ready for op-
eration or sud-
denly stops pro-
ducing steam.
The dual tank has not be
installed correctly.
Install the dual tank again,
Z
Chapter 3, “Filling the
water tank”
.
The water tank is empty.
1.
Switch off the appliance,
Z
Chapter 6, “After use”
.
2.
Fill the water tank,
Z
Chapter 3, “Filling the water
tank”
.
3.
If the overheating protection has been triggered,
wait about 45 minutes before connecting the appli-
ance again.
The overheating protec-
tion device has been
triggered due to an emp-
ty water tank.
The appliance
pump can be
heard to be run-
ning but the ap-
pliance does
not produce any
steam.
The water filter cartridge
is too dry.
1.
Remove the water filter cartridge.
2.
Place it in water for a few minutes.
3.
Then reinsert the water filter cartridge,
Z
Chapter
7.1, “Checking/replacing the water filter cartridge”
.
Air in the pump.
1.
Remove the water filter cartridge.
2.
Press the steam button and let the appliance run
for a few seconds.
3.
Then reinsert the water filter cartridge,
Z
Chapter
7.1, “Checking/replacing the water filter cartridge”
.
Cleaning per-
formance is not
satisfactory
even though the
appliance is
working fine.
The floor has not been
cleaned beforehand with
a vacuum cleaner or
brush.
Make sure that the floor has been cleared of loose dirt
before cleaning with the steam mop.
Stubborn soiling.
Use the brush/steam base with collar brush,
Z
Chapter 5.6, “Removing stubborn soiling”
.
The cleaning cloth is
dirty.
1.
Switch off the appliance,
Z
Chapter 6, “After use”
.
2.
Wait for about 5 minutes. You can now remove the
cleaning cloth once it has cooled down and re-
place it with a fresh one,
Z
Chapter 8.2, “List of ac-
cessories and spare parts”
.
The water filter cartridge
is worn out.
Replace the water filter cartridge,
Z
Chapter 7.1,
“Checking/replacing the water filter cartridge”
.
NOTE:
If you were unable to solve the problem following this table, contact the customer service depart-
ment (
Z
Page 174, “International Service”
).
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