18
Why does my
vacuum cleaner
have no power?
Why won’t the vacuum
cleaner pick up?
Why won’t the Powered
head brush turn?
Why is dust escaping
from the vacuum?
The plug may not be fully pushed
into the electrical socket.
Check the fuse in the plug if this
needs replacing, always replace
with a British 13amp fuse.
The motor thermostat may
have tripped.
If this has happened, unplug the
vacuum cleaner. Remove and
empty the dirt container and check
the reach stick for blockages.
Clean the filters and allow the
vacuum cleaner to cool for
approximately 1 hour (if you have
washed the filters you will need to
wait 24 hours for the filters to fully
dry before putting them back into
the vacuum cleaner).
The dirt container may not be
correctly fitted.
Remove the dirt container from the
vacuum cleaner and check it’s
locked into place.
The shroud is not correctly fitted.
Go to ‘How to clean shroud and
separator’.
The filters may be clogged,
clean the filters.
The dirt container may be
blocked.
Empty the dirt container. Go to
'How to empty and clean the dirt
container'.
The brush on the powered head
has not been activated.
Activate the powered head. Go to
'How to use as a stick vacuum
cleaner'.
There maybe a blockage in the
reach wand.
Remove the blockage. Go to 'How to
remove a blockage in the reach wand'.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
The powered head brush has
not been activated.
Activate the powered head.
Go to 'How to use as a stick
vacuum cleaner'.
The powered head may
be blocked.
Clear blockage. Go to 'How to clean
a blockage from the powered head'.
The powered head has
not been re-set.
Reset powered head. Go to 'how to
reset the powered head'.
The filters may be clogged.
Go to 'How to clean pre and post
motor filter'.
Clean filters. Go to 'How to clean
pre and post motor filter'.
The shroud and separator may
be clogged.
Clean shroud and separator. Go to
'How to clean shroud and separator'.
