Common Issues
1.Unresponsive Unit
• Make sure the battery has been charged.
• Check to see if the power adapter is connected. Verify that the device is
charging after the power adapter has been properly connected.
• If the device still does not turn on after charging, please contact the
customer service center.
2. No Audio from Earphones
• Make sure the volume is not turned down all the way
• Unplug the headset and then plug it in again. Make sure you push
the connector all the way in.
3. Charging Issues
• Verify that the power adapter is correctly connected to the device.
• If the device still does not turn on after charging, please contact the customer
service center.
4. Downloaded Videos not Playing
This device is compatible with most video file formats, but there may be certain files
that can cause incompatibility issues with this device. Some videos may not play or
play incorrectly due to differences in format, encoding, and resolution etc. A solution to
this problem may be to use a third party software to transform the file to the correct
format using a PC and then copying the new file to this device.
5. Device Crashed
If a device crashes during running time, it can be restarted via the RESET button at the
side of device.
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• The mic function on Apple earbuds is incompatible with this tablet.
