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Audio and Video Issues
Audio and video are out of sync
If your audio and video become out of sync, try the following:
1. Change the channel to a different station and back.
2. Press the PAUSE button on the remote control, press REWIND to move back a frame or two,
then Press PLAY again to resume play.
3. Press the DIRECTV button to go to DIRECTV Central. Press the LIVE TV button to return to live
television.
Note: If you have your DIRECTV
Digital Satellite Recorder connected to an A/V receiver, both
the audio and video must be connected to the A/V receiver to prevent the audio from being
delayed.
I don't hear any audio (sound)
If you are not able to hear audio on your television, check the following:
Ø
Check to make sure all your cable connections are secure between your recorder and
your television.
Ø
Verify that your TV is not on mute and the volume is set at a level you can hear.
Ø
If you are using a satellite receiver, check to make sure the volume on your satellite
receiver is on and set at a level you can hear (not all satellite receivers have a volume
control).
Ø
If you are using S-video cable to connect your recorder to your television, make sure you
are using the audio (red and white) composite cables as well.
Choppy video, blocks of color, garbled audio
Audio and video glitches are usually caused by a disruption of your satellite source. If they happen
often, check your cabling to make sure all of the cables are connected securely. If you have
satellite service, your picture can also be affected by weather. If you experience frequent issues
with video or audio, contact Customer Support for further troubleshooting (refer to your manual for
the appropriate phone number).
