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1-800-634-7328 DirectSupply.com
Bed stalls
while
operating.
Bed works for a
short period of time
then stops.
Check for obstructions or
any interference with bed
frame, such as window
sill, too much weight on
bed frame or mattress hold
down straps.
Remove the cause of
obstruction. Wait a period of
time before using the bed frame
again. DO NOT keep trying to
override – this will shorten the
life of your device.
Bed is
not level.
An actuator has
become unplugged
from the control box.
Check the connections
between the elevation
actuator and the control box.
Plug actuator back in. Lower the
bed all the way down until all
movement has stopped. The bed
should now be level and remain
level when raised.
The bed encountered
an obstruction during
raising or lowering.
Raise the bed all the way
up then lower it all the way
down while watching for
anything that the bed may
get caught on.
Reposition the bed or move
object causing the obstruction.
Lower the bed all the way down
until all movement has stopped.
The bed should now be level and
remain level when raised.
Bed is being raised
or lowered with more
weight on either end
of the bed.
Check for uneven weight
distribution on head or foot
end of the bed caused by
people, equipment or other
large objects.
Remove the cause of uneven
weight. Lower the bed all the
way down until all movement
has stopped. The bed should
now be level and remain level
when raised.
Casters making
ratcheting
noise.
Casters are locked.
Caster locks are facing down. Make sure casters are unlocked.
Caster locks should be facing up.
Bed moving
slowly.
Power cord may be
unplugged from wall
outlet.
The power cord is not
plugged into wall outlet. The
bed is running off of the
battery backup.
Plug the power cord back into the
wall outlet and bed should move
at its normal speed.
If none of these resolve your issue, contact Direct Supply Equipment & Furnishings for
additional information.
