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WARNING:
Never attempt troubleshooting when the resident is on or near the bed. Always
ensure the work area is free from residents and environmental hazards before conducting any
troubleshooting steps.
Effect
Possible Cause
Verification
Corrective Action
The bed
doesn’t work
at all.
Bed is not plugged
into wall outlet or
wall outlet doesn’t
have power.
Check wall outlet for power by
plugging in another product,
such as a lamp, to make sure
it works.
If outlet isn’t working, repair wall
outlet. If outlet is working, plug
bed into outlet. It should fit firmly
into the outlet.
Damaged power cord. Inspect power cord for cuts,
fraying or other damage.
Power cord may need
replacement. Contact Direct
Supply Equipment & Furnishings.
Wire connections
may be loose or
damaged.
Visually check wire
connections at the control
box and at the Y-cable. They
may be loose.
Reconnect any loose wires and/or
power cords.
Pendant not
plugged in.
Check the pendant connection
first at the side of the bed
then at the control box for
loose wires.
Plug pendant in securely, making
sure the connection holder is
closed to hold the connector in
place.
Pendant is not
working.
Plug a pendant you know
is working into the bed and
check functions.
If bed works, replace pendant.
If bed doesn’t work, continue
troubleshooting.
Blown fuse in
control box.
The control box features time
delay self-resetting fuses that
do not need replacement. To
reset the fuse, unplug the bed
for 5 minutes and then plug
back in. The bed should be
operational.
If unplugging the bed and waiting
5 minutes does not correct the
problem, contact Direct Supply
Equipment & Furnishings.
One or more
functions
won’t work.
Wire connections
may be loose.
Visually check all
connections at the
control box and pendant
connections. They may be
loose.
Reconnect any loose wires and/or
power cords.
Pendant is
not working.
Plug a pendant you know
is working into the bed and
check functions.
If bed works, replace pendant.
If bed doesn’t work, continue
troubleshooting.
Damaged
actuator cord.
Inspect actuator cord
for cuts, fraying or other
damage.
Actuator cord may need to be
replaced. Contact Direct Supply
Equipment & Furnishings.
Faulty actuator.
Disconnect power cord from
bed that is not functioning.
Swap a working actuator
plug with the nonworking
actuator plug on the control
box. Reconnect the power and
test functions on the bed by
pressing the pendant buttons.
A faulty actuator will not work
with any connection port.
If the actuator that was previously
not working now works, but
with a different pendant button,
replace the control box after
verifying the pendant works.
If the actuator that previously
did not work still doesn’t work,
replace actuator.
Troubleshooting
