What does a Dimplex Guarantee Cover?
Dimplex products deliver reliable service for normal, household use in
domestic settings. All Dimplex products are individually tested before
leaving the factory.
If you are a consumer and you experience a problem with your Dimplex
product, which is found to be defective due to faulty materials or
workmanship within the Guarantee Period, this Dimplex Guarantee
will cover repair or - at the discretion of Dimplex – replacement with a
functionally equivalent Dimplex product.
The Dimplex Guarantee Period is two calendar years from the date of
purchase of your Dimplex product, or the date of delivery of the product,
if later. The Dimplex Guarantee is conditional upon you providing the
original purchase receipt as proof of purchase. Please therefore retain
your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call
the Helpline on +44 (0)344 879 3588 or visit https://www.dimplex.
co.uk/support. For ROI please email [email protected]
or call +353(0)1 842 833. We will need details of your Dimplex product,
its serial number and a description of the fault which has occurred. You
can find the model number and serial number for your Dimplex product
on the back of the heater. Once we receive your information and proof
of purchase we will contact you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Guarantee there
may be a charge to repair your product. However, we will contact you for
agreement to any charges before any chargeable service is carried out.
Terms and Conditions
• The Dimplex Guarantee is valid for Dimplex from the date of purchase
of your Dimplex product from a recognised retailer in the country of
purchase and use, or the date of delivery of the product if later, always
provided the original receipt has been retained and is produced as
proof of purchase.
• You must provide to Dimplex or its authorised agents on request the
original receipt as proof of purchase and - if required by Dimplex -
proof of delivery. If you are unable to provide this documentation, you
will be required to pay for any repair work required.
• Any repair work under the Dimplex Guarantee will be carried out by
Dimplex or its authorised dealer(s) and any parts that are replaced
will become the property of Dimplex. Any repairs performed under
the Dimplex Guarantee will not extend the Guarantee Period.
• The Dimplex Guarantee does not entitle you to recovery of any indirect
or consequential loss or damage including but not limited to loss or
damage to any other property.
• The Dimplex Guarantee is in addition to your statutory rights as a
consumer and your statutory rights are not affected by this Dimplex
Guarantee.
The Dimplex Guarantee does not cover any of the following:
• Any fault or damage to your Dimplex product due to faulty materials
or workmanship occurring outside the two-year Guarantee Period.
• Any fault or damage occurring to any pre-owned Dimplex product or
to any other equipment or property.
• Accidental damage to your Dimplex product or damage to your
Dimplex product from external sources (for example, transit, weather,
electrical outages or power surges).
• Fault or damage to your Dimplex product which is:
• Not due to faulty materials or workmanship or which is due
to circumstances outside Dimplex’s control.
• Caused by use of your Dimplex product for anything other
than normal domestic household purposes in the country
where it was purchased.
• Caused by any misuse, abuse or negligent use of the Dimplex product,
including but not limited to any failure to use it in accordance with the
Operating Instructions supplied with the product.
• Caused by any failure to assemble, install clean and maintain your
Dimplex product in accordance with the Operating Instructions supplied
with the product unless this was carried out by Dimplex or its authorised
dealers.
• Caused by repairs or alterations to your Dimplex product not carried
out by Dimplex service personnel or its authorised dealer(s).
• Caused by use of any consumables or spare parts for your Dimplex
product which are not Dimplex -specified.
Recycling
For electrical products sold within the European
Community. At the end of the electrical products
useful life it should not be disposed of with household
waste. Please recycle where facilities exist. Check
with a Local Authority or retailer for recycling advice
in your country. Batteries should be disposed of or
recycled in accordance with WEEE Directive 2012/19/
EU. Packaging should be recycled where possible.
© Glen Dimplex. All rights reserved. Material contained in this publication may not be reproduced in whole or in part,
without prior permission in writing of Glen Dimplex
UK Address: Glen Dimplex Heating & Ventilation
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
UK
Customer
Helpline:
0344 879 3588
ROI
Address:
Glen
Dimplex
Ireland,
Airport Road, Cloghran, County Dublin, K67 DT89
ROI
Customer
Helpline:
+353(0)1
842
833
Website:
www.
dimplex.co.uk/support
E-mail:
What is not covered by a Dimplex Guarantee?
