A
C
la
ss
H
P
In
st
al
la
ti
o
n
a
n
d
Us
er
I
n
st
ru
ct
io
n
s
R
0
2
5
8
3
-1
3
0
5
/1
7
Pa
g
e
2
The HWA Charter requires that all members adhere to the following:
supply fit for purpose products clearly and honestly described
supply products that meet, or exceed appropriate standards and building and water regulations
provide pre and post sales technical support
provide clear and concise warranty details to customers
For further information on the HWA Charter Membership, please refer to the HWA website
www.hotwater.org.uk
’
All Glen Dimplex cylinders are certified by KIWA, for further information on this regulation body please refer
to the KIWA website www.kiwa.co.uk
’
Dimplex is a licensed member of the Benchmark Scheme which aims to improve the standards of installation
and commissioning of domestic heating and hot water systems in the UK and to encourage regular servicing
to optimise safety, efficiency and performance.
Benchmark places responsibilities on both manufacturers and installers. The purpose is to ensure that
customers are provided with the correct equipment for their needs, that it is installed, commissioned and
serviced in accordance with the manufacturer’s instructions by competent persons and that it meets the
requirements of the appropriate Building Regulations. The Benchmark Checklist can be used to demonstrate
compliance with Building Regulations and should be provided to the customer for future reference.
Installers are required to carry out installation, commissioning and servicing work in accordance with the
Benchmark Code of Practice which is available from the Heating and Hot Water Industry Council who manage
and promote the Scheme. Visit www.centralheating.co.uk for more information.
